For testing purposes only (DO NOT APPLY)

Business Introduction GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Position Summary In this role, you will lead important activities that improve how we serve our customers and support our business goals in India. You will work closely with colleagues across functions to ensure smooth and compliant customer service processes. We seek someone who is proactive, detail-oriented, and enjoys working with diverse teams to solve problems together. This role offers you a chance to grow your skills, make a meaningful impact, and contribute to GSK’s mission of uniting science, technology, and talent to get ahead of disease together. This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: - Manage end-to-end customer service processes to ensure timely order fulfillment and high-quality service. - Maintain and govern customer, product, and pricing data to keep information accurate and compliant. - Handle customer inquiries, complaints, and logistics issues, ensuring fast and clear resolutions. - Collaborate with IT, logistics, quality, and external partners to quickly resolve system or supply challenges. - Support and drive continuous improvements in customer service workflows and processes. - Prepare and share performance reports and contribute to business continuity planning. Why You? Basic Qualification We are seeking professionals with the following required skills and qualifications to help us achieve our goals: - Bachelor’s degree or equivalent professional experience. - Minimum 3 years’ experience in customer service, supply chain, or order-to-cash processes. - Practical experience managing master data, sales order processing, and handling complaints. - Familiarity with ERP systems such as SAP or similar platforms. - Strong communication skills in English, with comfort working in a multicultural environment. - A continuous improvement mindset and keen attention to detail. Preferred Qualification If you have the following characteristics, it would be a plus: - Experience in the pharmaceutical or healthcare industry. - Knowledge of Good Distribution Practice or quality complaint management. - Experience with reporting and data tools such as advanced Excel or Power BI. - Exposure to process governance, compliance, or change control environments. - Experience working in a shared services or multi-market support role. - Ability to work collaboratively with cross-functional and external teams. Working Arrangement This role is hybrid. You will work from an office location in India and collaborate with colleagues onsite as well as remotely. Occasional travel may be required to support operational needs. If you are ready to progress your career while making a real difference, we would love to hear from you. Apply now and join us in shaping the future of healthcare.

Adaptive Communication, Complaint Management, Data to Insights, Digital Fluency, Policy Compliance, Problem Solving, Scientific Literacy