Customer Representative Associate II MV - Bureau of Motor Vehicles

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Position: Customer Representative Associate II MV

Department: Secretary of State - Bureau of Motor Vehicles
Division: Operating Authority Unit - Vehicle Services

Location: Augusta, Maine
Schedule: Monday – Friday, 8:00 am – 5:00 pm

Job Class: 6520

Grade: 14

Salary: $18.60 - $26.77

Closing Date: November 25, 2026

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens. 

We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day we want you on our team. 

We are seeking motivated candidates for the position of Customer Representative Associate II – Motor Vehicle in the Operating Authority Unit, located within the Division of Motor Carrier Services in Augusta, Maine.

As a Customer Representative Associate II, you will assist in administering the Unified Carrier Registration Agreement (UCRA) Program, processing new and renewal filings, managing fee collection, reviewing insurance compliance for for-hire passenger carriers, and performing suspensions or restorations based on state regulations. You'll play a critical role in upholding public safety and ensuring compliance with Maine's motor carrier laws.

• Team Collaboration: Ability to work effectively within a team, contributing to shared goals and helping others succeed.
• Communication Skills: Clear and effective communication with colleagues, management, and stakeholders to ensure alignment and clarity.
• Adaptability: Willingness and ability to adapt to changing priorities, processes, and technologies.
• Problem-Solving: Strong critical thinking skills to identify issues and propose innovative solutions.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
• Professionalism: Maintain a positive and respectful work environment through thoughtful, courteous interactions.
  

• Emotional Intelligence: Ability to understand and connect with others, showing empathy while maintaining professionalism and accountability.
• Conflict Resolution & Feedback: Skill in managing difficult situations and offering constructive feedback with tact and respect.
• Time Management: Strong organizational and multitasking abilities to balance various responsibilities effectively.
• Commitment to Excellence: Dedication to achieving high standards in service delivery and personal work performance.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
  

• Receive, review, and verify Unified Carrier Registration (UCR) filings for accuracy, documentation, and payment.
• Process credit card payments, balance cash transactions, and perform fee reconciliation using the BMV Point of Sale system.
• Suspend or reinstate carriers for non-compliance with insurance and registration requirements.
• Explain federal and state motor carrier laws and policies to insurance providers, carriers, and members of the public.
• Track and maintain insurance filings for taxis, buses, limousines, ambulances, student transportation vehicles, and others.
• Handle FTA (Failure to Appear) and FTP (Failure to Pay) suspensions and restorations.
• Communicate with internal and external stakeholders via phone, email, and in-person contact to resolve customer service needs.
  

Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it.  ​

(Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience.)

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

All positions in this classification assume the qualifications of: Customer Representative Assistant I, Customer Representative Assistant II and Customer Representative Associate I.