Case Manager, Supportive Housing

At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.

Solid Ground Apartments (SGA) is a permanent supportive housing program committed to providing stable and dignified housing solutions for individuals facing homelessness. Our organization believes in fostering a supportive and empowering environment to help residents regain control of their lives. Solid Ground Apartments offers a comprehensive range of services aimed at addressing the unique needs of each resident, promoting self-sufficiency, and facilitating a successful transition to permanent housing. SGA residents are identified to be currently experiencing or at risk of chronic homelessness, high utilizers of publicly funded systems, possibly disengaged from services and in need of diverse supportive services.

Solid Ground Apartments is seeking a dedicated and compassionate Case Manager to join our team. The Case Manager will play a crucial role in assisting residents in achieving stability and accessing necessary resources. This position requires a proactive, client-centered approach to address the complex challenges faced by individuals experiencing homelessness. This role is tasked with identifying all types of barriers which may complicate a participant’s ability to maintain housing and use creative problem solving to address these issues. This position includes broad case review, scheduling and outreach, and various other supports to monitor client progress and ensure that SGA outcome measures are met. 

Minimum Education, Knowledge, Skills & Experience Required:

• Bachelor’s Degree in social work, psychology or related field required.
• Two or more years of experience in case management, social services, or supportive housing preferred.
• Strong understanding of issues related to homelessness, mental health, and substance use.
• Experience with Housing First and Harm Reduction models preferred, knowledge of Fair Housing a plus.
• Good communication, organizational, and computer skills.
• Ability to work collaboratively in a team and independently.
• Consistent evidence of timely and accurate work products required.

Essential Duties:

• Provide case management to SGA residents, with an avg. caseload of 20 clients.
• Conduct thorough assessments to identify individual needs, strengths, and barriers to stability.
• Collaborate with residents to develop realistic and achievable goals.
• Establish and maintain collaborative relationships with residents, service providers, and community resources.
• Advocate for residents in accessing necessary services, including healthcare, mental health, employment, and education. Actively coordinate care with Jefferson Center, and other community agencies and health providers.
• Respond promptly and effectively to crises, providing emotional support and connecting residents with appropriate resources. Collaborate with the crisis intervention team to ensure a coordinated and trauma-informed response.
• Responsible for the coordination and/or completion of needed paperwork including releases of information, HMIS intake and assessment, Homeless Prevention Demographics Profiles, and other needed documentation.
• Works from a strength based, recovery-based perspective and takes cultural considerations into account when appropriate.
• Document all contacts according to Jefferson Center standards while meeting productivity standards as identified by the Program Director.

Other Duties:

• Submit 90% of all SFRs/Progress-to-Date forms within 3 working days.
• Exhibit enthusiasm, courtesy, adaptability, flexibility, and spirit of cooperation in the work environment.
• Maintain effective interpersonal relations and customer service with consumers, peers, upper management, visitors and the general public.
• Ability to multi-task, prioritize concerns, and effectively manage time independently.
• Effectively respond to client/consumer needs and problems, initiate and maintain positive recovery-based interactions, timely response to phone calls, texts, emails and other requests.
• Participate in team meetings and clinical consultations as scheduled.
• Participate in supervision by coming prepared with an agenda. Report high risk/problem cases and utilize a problem-solving approach as well as feedback.
• Attend supervision at times and intervals agreed upon with supervisor.
• Other duties as assigned by the Director of Navigation and Housing Services.

Note:  Employees are held accountable for all duties of this job.  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Salary Grade 50 (Bachelor's Degree): $55,000 annually ($26.45/hr)*

Additional Salary Information*:

• The salary range above is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.*

Application Deadline: This position will remain posted until filled. We encourage applicants to apply by 11/28/2026 for priority consideration.