IT Support Trainee

We are looking for a part-time student to join the Local IT Support team located in Bucharest office. In your role, you contribute to delivering support to internal users in an international environment.

• Support for the opening of incidents and assistance requests from users. Work with the ticketing system.
• Solving level 1&2 IT problems: user computers, printers, mobile phones, other hardware and basic network troubleshooting.
• Keep computer systems running and ensure users get the maximum benefit from them.
• Setup computers with Microsoft Windows.
• Participation in the setup and equipment deployment.
• Assist to ensure all devices follow ADP security compliance.
• Meeting room local support. Mainly Cisco devices.
• Manage stock equipment and other supplies.
• Guide creations and sharing knowledge with other team members.
• Diagnosing and solving hardware or software faults

We are searching for someone enthusiastic about learning to work in a large company in an international environment. With a good sense of customer service, interpersonal skills, reactivity, and the ability to work independently.

Requirements:

• Troubleshooting skills.
• Knowledge in Microsoft Windows. Office 365.
• Good sense of customer service.
• English speaker.