Customer Relations Specialist

United States·KenoshaRegular Full-Timemid

Customer SupportCustomer Escalation Specialist

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

The responsibilities outlined below represent the general scope of the position. Specific assignments and areas of focus may vary based on business needs, individual expertise,

Requirements Summary

3 years of customer service experience in a manufacturing environment preferred. Ability to build rapport and strong working relationships with customers.

Technical Tools

Customer SupportCustomer Escalation Specialist

Responsible for communication with customers in a professional, prompt and effective manner which includes responding to inquiries regarding quotes, orders, deliveries, concerns and complaints.

Responsibilities

~1 min read

→3 years of customer service experience in a manufacturing environment preferred.
→Ability to build rapport and strong working relationships with customers.
→Ability to communicate professionally both verbally and in writing.
→Ability to develop a sound understanding of the principles of the various products.
→Ability to deal with difficult customer situations.
→Experience is ISO/FDA environment preferred.
→Ability to learn how to read and interpret blueprints.
→Ability to investigate and problem solve customer issues and complaints.
→Computer literate in various software applications (i.e. Microsoft Office).
→Proficient in math, including the ability to add, subtract, multiply and divide.
→Knowledge of raw materials, production processes, and quality control.
→Ability to be highly accurate with a high attention to detail.
→Ability to read and comprehend work instructions.
→Ability to maintain a sense of urgency, handle stressful situations, multitask and ability to prioritize work.
→Ability to work in a team environment as well as autonomously.
→Ability to communicate and interact effectively, professionally and constructively.

Requirements

~1 min read

High school diploma or equivalent

While performing the duties of this job the employee is regularly required to sit, stand or walk; use hands, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear.
Ability to lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Ability to sit and stand for up to 12 hours per day.
Ability to view computer monitors for extended periods of time throughout the workday.

The noise level in the work environment is usually moderate.
Includes exposure to sounds and noise levels that can be distracting or uncomfortable.
Primary exposure is to office environment but may occasionally require exposure to shop floor environment.
Work environment is temperature controlled.

What We Offer

~1 min read

At EXALTA, we partner with leading medical technology companies to bring life-changing products to market. You will play a key role in building a culture of continuous improvement, enabling scalable growth, and helping deliver our mission: Together, we make MedTech better.