Seasonal Warming Center Support Staff - Part Time

Join Wasatch Behavioral Health as a Seasonal, Part-Time Warming Center Support Staff member in Provo, Utah! With a competitive wage of $20.01/hour, this role offers the opportunity to make a meaningful difference in the lives of individuals experiencing homelessness by helping provide a safe, welcoming, and supportive place to stay during the winter months. Working alongside the Warming Center Coordinator, Supervisor, volunteers, and community partners, you'll help support daily operations while ensuring guests are treated with dignity, compassion, and respect. If you're dependable, adaptable, and passionate about serving vulnerable populations, we'd love to have you on our team!

Location: Red Warehouse – 2615 South State Street, Provo, Utah
Season: Now – March 15, 2027 (Must be available starting November 16th for training)
Schedule: Variable shifts between 6:00 PM and 8:30 AM, including evenings, overnights, weekends, and holidays
Compensation: $20.01 per hour (Seasonal, non-benefit-eligible position; up to 26 hours per week)

Wasatch Behavioral Health is a local government agency dedicated to providing compassionate, accessible mental health and substance-use services. We value collaboration, innovation, empathy, and creating a workplace where both clients and employees can thrive.

• →Welcome and assist individuals experiencing homelessness who are seeking overnight shelter.
• →Build positive relationships with guests through respectful, supportive interactions.
• →Monitor guest safety and enforce facility rules using a trauma-informed approach.
• →Respond to conflicts, provide crisis intervention, and de-escalate situations to maintain a safe environment.
• →Work collaboratively with law enforcement, staff, and volunteers while also working independently as needed.
• →Complete nightly setup and morning teardown, including distributing bedding, restocking supplies, and preparing the facility.
• →Maintain a clean and safe environment by cleaning restrooms and kitchen areas, sweeping, mopping, removing trash, and performing light snow removal.
• →Monitor parking and storage areas, keeping supplies organized and stocked.
• →Support volunteers by confirming assigned tasks are completed and collecting required paperwork.
• →Document nightly activities, incidents, and supply needs, and communicate updates to the Warming Center Coordinator and Supervisor.
• →Provide advocacy, education, and community resource referrals when appropriate.
• →Maintain confidentiality and follow all Warming Center policies, procedures, and safety protocols.
• →Attend required staff meetings and trainings.
• →Perform other duties as assigned.

• High school diploma or GED required.
• Ability to work extended overnight shifts, including evenings, weekends, and holidays.
• Strong interpersonal and communication skills, with the ability to remain calm under pressure.
• Ability to build rapport and work respectfully with individuals from diverse and vulnerable backgrounds.
• Ability to work independently, use sound judgment, and follow crisis intervention protocols.
• Basic computer skills, including familiarity with Google Drive, Microsoft Excel, and Microsoft Word.
• Experience working with at-risk or vulnerable populations preferred. Six to twelve months of experience is ideal, but training is available.
• Reliable transportation and schedule flexibility for training, outreach, and special projects.
• Valid driver's license and good driving record preferred.
• Volunteer management experience preferred but not required.
• Must successfully pass a BCI background check.
• Bilingual in Spanish and English is a plus.

Ready to make a difference in your community this winter? Join Wasatch Behavioral Health and help create a safe, welcoming environment for individuals experiencing homelessness. Your compassion, reliability, and willingness to serve can make a meaningful impact in someone's life. Submit your application today!

Employment at Wasatch Behavioral Health is contingent upon successful completion of a drug screen, motor vehicle record review and criminal background check. After hire you must complete and receive a Criminal Background Clearance (BCI) from Utah State Office of Licensing. Upon receipt of a conditional offer of employment in the position, you must provide an official copy of licensure or certification.