FRD-Team Lead I

Outbound Shipping and Carriers

• Own all outbound shipping: plan daily shipments and prepare BOLs, packing lists, labels, and commercial invoices.
• Schedule carrier pickup and delivery appointments, assign dock doors, and manage the daily pickup schedule.
• Work directly with drivers: check-in, load confirmation, and issue resolution at the dock.
• Follow up on missed pickups, late carriers, and rescheduled appointments.

Workload and Order Control

• Monitor daily workload and the Open Order Report, set priorities, and assign tasks to the team.
• Review orders for accuracy before release and before shipping: items, quantities, carrier, and customer requirements.
• Confirm all scheduled orders are shipped and closed correctly in the system.
• Investigate and resolve shipping discrepancies and delayed orders. Report daily status to management.

Process, SOPs, and Team

• Document new processes and create SOPs for all warehouses.
• Train team members on outbound procedures, systems, and customer requirements.
• Support safety, housekeeping, and continuous improvement in the shipping area.
• Perform additional responsibilities as needed.

• High school diploma or equivalent.

• 2+ years of warehouse experience, including at least 1 year in shipping or outbound.

• Knowledge of BOLs, LTL/FTL/parcel shipping, and carrier scheduling.

• Experience with WMS/ERP systems (Oracle EBS a plus) and Excel.

• Strong attention to detail and ability to manage multiple priorities.

• Clear communication with the team, drivers, carriers, and other departments.

• Ability to lift up to 50 lbs and work extended hours during peak volume.

Preferred: Lead or team coordination experience, SOP or training material writing, and forklift certification.