Dutch- speaking Customer Support (m,f) : Medical devices

Greece·AthensRemotemid

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Quick Summary

Key Responsibilities

Provide customer support for diabetes monitoring products, answering product-related questions Guide customers through device use and basic troubleshooting Handle customer contacts by voice and email,

Requirements Summary

Native/near-native level of Dutch English at B2 level, both written and spoken High school diploma Customer service skills, including complaint handling, troubleshooting,

Technical Tools

Other

Start : 16/11 locals only

The role is customer support for the brand’s diabetes monitoring products, helping customers with product questions, device use and basic troubleshooting by phone and email, alongside back-office tasks.

Position: Customer Service Representative (Dutch)

Location: Greece

Work model: Remote

Employment type: Full-time

Responsibilities

~1 min read

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Provide customer support for diabetes monitoring products, answering product-related questions
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Guide customers through device use and basic troubleshooting
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Handle customer contacts by voice and email, and support back-office activities
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Record customer interactions accurately and follow established procedures and quality standards
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Identify issues that need additional support and escalate complex or unresolved cases to the appropriate team

Requirements

~1 min read

Native/near-native level of Dutch
English at B2 level, both written and spoken
High school diploma
Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication
EU citizenship
Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)
Available for on-site work in Athens on rotational shifts