Hotel Liaison/On Site Coordinator: New York City

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

The On-Site Coordinator is a customer service liaison representing WorldStrides to our customers on tour. An On-Site Coordinator is assigned to, and stays at, a hotel property housing our student tour groups. Responsibilities include assisting the group(s) with check-in and check-out procedures, coordinating group activities (i.e., breakfast and meeting space) with hotel staff, meeting nightly with the Program Leader to assist with the group’s needs and requirements. On-Site Coordinators are not required to tour with the group(s) during the day, however, they must remain at the hotel at all times while the group is in-house.

• Efficiently manage arriving and departing groups in an expedient, courteous, and customer-focused manner
• Manage any issues that occur while engaged with the group
• Maintain/exceed a high level of professionalism and provide exceptional customer service at all times
• Other duties as assigned by the Manager

• Flexible, part-time, seasonal schedule during our busy season (March through June)
• Must be extremely flexible to accommodate scheduling needs – to sometimes include weekend work and extended stay assignments

• Team player that works well with students, hotel, and office staff.
• Dedicated, reliable, energetic, enthusiastic, career-minded individual.
• Excellent written and oral communication skills.
• Highly organized, detail-oriented and skilled at multi-tasking.
• Quick thinking and creative problem-solving skills are required.
• Ability to tactfully manage stressful and/or challenging situations.  
• Fundamental computer literacy/skills (Microsoft Office).
• Must be a minimum of 21 years of age.
• Must have a valid U.S. driver’s license and the ability to drive in the New York metro area.
• Must be available to work during peak season from March through June.
• Must be able to walk up to five miles per day for consecutive days and lift 25 pounds.