FCS Peer Case Manager

Peer Case Managers share their lived experience with individuals to create mutually supportive relationships based on trust and respect in an effort to increase empowerment and hope, improve personal success, provide opportunity for integration into the community, build linkages to needed community resources and begin to establish natural community supports. Work occurs in a variety of settings, including offices, meal sites, shelters and the streets. They work as a team member with other agencies, system and community partners. Peer Case Managers help consumers voice their own perspective and assure others are able to understand that perspective. Peer Case Managers support consumers with navigation of various systems, and support consumer in building capacity for self-sufficiency and self-empowerment. They represent a consumer orientation and perspective in all internal and external agency activities.

This position will work with individuals enrolled in behavioral health services, both Medicaid eligible clients and clients in the Foundational Community Supports (FCS) program.  FCS is a program that offers benefits for supportive housing for Medicaid-eligible beneficiaries with complex needs.  This position will work with FCS eligible clients to help them acquire stable, independent housing and gain the necessary skills and resources to be successful and stably housed.  This position will also complete necessary documentation needed for the time spent delivering these FCS services.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer.

All protected classes are encouraged to apply.

Please let us know if you need special accommodations to apply or interview for this position.

Universal job skills: All CCS employees will demonstrate the ability to:

• →Communicate role, responsibility and agency philosophy in order to assure mutual respect, confidence and trust with the consumer and other stakeholders.
• →Provide non-judgmental, unconditional support to the consumer.
• →Assess for immediate safety and stabilization needs.
• →Customize helping approaches to fit the consumer’s uniqueness, personality, culture and interest.
• →Report relevant information to the right people at the right time.
• →Maintain a focus on strengths, needs and creative solutions.
• →Utilize the consumer’s expertise in problem solving and solution seeking.
• →Work interdependently with others toward common goals.
• →Respond to consumer’s needs in a timely fashion.
• →Complete required documentation within established time-frames.
• →Instill hope for the future by communicating and behaving with confidence and reassurance.
• →Communicate and collaborate effectively with other team members to manage triangulation and potential conflicts.

Welcome, Engagement and Assessment: The skilled Peer Case Manager will demonstrate the ability to:

• →Dialogue with consumers and relate personal experience that will assist in building trust with them.
• →Assess and review the consumer’s ability to communicate their own position and preferences.
• →Reassure and communicate hopefulness to consumers and that “they are not in this alone.”

Peer Case Managers working with clients enrolled in Foundational Community Supports program will be expected to:

• →Provide screening and assessment of people seeking Foundational Community Supports utilizing needs assessment and prioritization tools as well Housing First/client-centered practices.
• →Assist client in developing a comprehensive Housing Stability Plan: Assess barriers to housing as well as the client’s strengths and needs and develop a strength-based and client-centered plan for housing and housing retention.
• →Provide 1:1 supportive services as outlined in client’s Housing Stability Plan and complete required documentation within established time-frames.  
• →Attend Foundational Community Supports related trainings
• →Attend regular staffing meetings to discuss Foundational Community Supports outcomes with other partners and community agencies that specialize in Foundational Community Supports Services.

Individualized Service Planning: Utilizing motivational interviewing strategies, the skilled Peer Case Managers will demonstrate the ability to:

• →Assist the consumer in assessing options.
• →Reach agreement with consumers about activities that will contribute to healing and support and assist in communicating that to others.
• →Review and analyze the plan and make suggestions for improvement/ modifications that would improve consumer participation.

Implementing Services: The skilled Peer Case Manager will demonstrate the ability to:

• →Provide a range of supportive/helpful interventions and activities as agreed to with the consumer and documented in the plan.
• →Adapt activities and interventions to enhance focus on strengths, needs and creativity without changing the basic nature of agreements and plan.
• →Assist consumers in analyzing progress toward vision and goals and encourage their feedback to their team.
• →Communicate ideas by using own life as a learning and teaching tool (when helpful to consumer and plan).
• →Communicate progress and concerns to the appropriate co-workers.
• →Participate in continuous improvement efforts by sharing perspectives in agency activities such as Quality Improvement reviews, Stafani's or other means.
• →Seek assistance and report incidents to the right people at the right time

Transitioning Services to Natural and Other Community Supports: The skilled Peer Case Manager will demonstrate the ability to:

• →Negotiate and facilitate transitioning to other services and natural support systems, providing contacts of who will be helpful, and providing follow up.
• →Reach agreement with the consumer about their transition.
• →Mediate agreement between the consumer and the agency about transition timing, when needed.

 HIPAA: The skilled Peer Case Manager will demonstrate the ability to:

• → Responsible for upholding a culture of privacy and security in highly confidential work environment (HIPAA covered entity service area).
• → Complies with all CCSWW policies and procedures that involve access to and safeguarding of client Protected Health Information (all forms).