Application Support Lead

lead

Customer SupportCustomer Service Representative

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Quick Summary

Overview

About the Role We are seeking an Application Support Lead to support critical enterprise applications, with a focus on SAP S/4HANA Finance or Procurement/Inventory.

Technical Tools

Customer SupportCustomer Service Representative

About the Role

~1 min read

We are seeking an Application Support Lead to support critical enterprise applications, with a focus on SAP S/4HANA Finance or Procurement/Inventory. You will coordinate application support activities, manage incidents and defects, troubleshoot complex issues, and work with technical and business teams to maintain system stability and service quality.

Responsibilities

~1 min read

• Lead day-to-day application support, including incident triage, assignment, resolution, escalation, and defect management.
• Support applications including SAP S/4HANA, SAP VIM, Jedox, and Nintex.
• Analyze and troubleshoot complex application issues to maintain system stability and performance.
• Coordinate with functional, technical, and cross-functional teams to resolve incidents within agreed service levels.
• Monitor application health, identify recurring issues, and recommend preventive or process improvements.
• Prepare weekly service reports covering incidents, risks, trends, and key support activities, and present updates to stakeholders.
• Document resolutions, known issues, and support procedures to strengthen team knowledge and operational efficiency.
• Provide functional guidance and coordinate team activities to ensure effective support delivery.

Requirements

~1 min read

• Relevant experience in application support, production support, or application management.
• Strong functional experience in SAP Finance or SAP Procurement/Inventory.
• Experience supporting SAP S/4HANA applications in a production environment.
• Strong knowledge of incident management, problem management, defect resolution, and IT troubleshooting.
• Experience coordinating support activities across functional and technical teams.
• Strong stakeholder communication skills, including experience preparing and presenting service status reports.

• Experience supporting SAP VIM, Jedox, or Nintex.
• Knowledge of ITIL-based application support and service management practices.
• Experience with root cause analysis, problem management, and continuous service improvement.
• Exposure to enterprise finance, procurement, inventory, planning, or budgeting applications.

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.