Bilingual Mortgage Lead Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

• →Contact inbound and outbound leads by phone in a timely and professional manner.
• →Gather basic borrower information.
• →Identify borrower needs and connect qualified prospects with a Loan Officer.
• →Schedule appointments and maintain follow-up tasks in the CRM.
• →Accurately document lead status, call outcomes, and next steps.
• →Manage a high volume of calls while maintaining strong customer service.
• →Support the loan team by helping move leads through the early stages of the process.
• →Follow company procedures and communication standards.
• →Participate in training and development with the goal of obtaining a mortgage license.

• High school diploma or equivalent. 
• 1+ years of experience in customer service, sales, telemarketing, or lead conversion, preferred.
• Experience working with a diverse range of clients, including veterans and active-duty service members, preferred. 
• Comfortable asking questions, gathering information, and handling objections.
• Excellent customer service, communication, and phone skills.
• Highly detail-oriented, organized, with excellent follow-up skills.
• Basic proficiency in Microsoft Office and CRM systems.
• Willingness to obtain a mortgage license.
• Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish. 

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.