Rewards Specialist

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Job Description

Team Summary
Join us in our mission to deliver strategic solutions that help contractors do business better. We are looking for a dedicated Rewards Specialist to join our GAF Loyalty team—a group committed to empowering our contractors by simplifying their day-to-day operations with intuitive digital tools, robust loyalty incentives, and actionable analytics. In this role, you won't just help manage a program; you will be a vital partner in driving long-term business growth for our customers and fostering deep, lasting brand loyalty. Your work is the foundation of this partnership, ensuring that the GAF Rewards program remains a reliable, high-value asset that our Sales and Marketing teams use to attract and retain the best contractors in the industry


Job Summary
The Rewards Specialist serves as a strategic partner within the GAF Loyalty team, dedicated to empowering our contractors and driving long-term business growth. In this role, you will self-directedly serve as the engine behind the GAF Rewards program, exercising independent judgment to provide the critical operational support that simplifies day-to-day operations for our partners. Beyond the daily mechanics, you will be accountable for acting as a key intelligence partner; your ability to maintain data integrity and independently troubleshoot hurdles provides the strategic decision-making insights leadership needs to refine our loyalty strategy and drive program innovation. By combining strategic ownership of data integrity management—including fraud auditing and SKU mapping—with proactive system troubleshooting, you will ensure our rewards ecosystem remains a trusted, intuitive, and valuable asset, fostering deep, lasting brand loyalty with every interaction.



Essential Duties

• As a self-directed partner to our field teams and contractors, exercise independent judgment to provide proactive operational support and resolve inquiries with speed and precision to ensure a seamless and positive program experience.
• Champion program integrity and fairness with strategic ownership, independently auditing program activity to ensure our rewards ecosystem remains a trusted and valuable asset for our partners.
• Maintain the precision of our rewards catalog by being accountable for expertly managing SKU and Unit of Measure (UOM) mappings, ensuring the data reliability that guarantees a seamless, accurate, and frictionless experience for every contractor.
• Monitor and resolve on-hold claims and invoices, applying strategic decision-making while partnering with our third-party vendors to perform thorough reviews and ensure timely processing for our contractors.
• Be empowered to exercise independent discretion over user access management and system troubleshooting for the loyalty platform to ensure consistent, secure, and intuitive operation.
• Deliver exceptional service through independent judgment and a continuous improvement mindset—constantly monitoring system performance to identify friction points and resolving bottlenecks to ensure a smooth, intuitive experience for our contractors.

Qualifications Required

• Bachelor’s Degree Marketing, Business, Communications or related field required
• 2-5 years experience including marketing and customer focused roles
• Strong analytical and critical thinking skills, marketing knowledge and the ability to effectively communicate with both customers and vendors.
• Experience with Tableau, SalesForce and Workfront.
• Customer first mindset: A genuine commitment to contractor success, with a track record of transforming technical or operational challenges into positive, high-value experiences for our users.
• Resourceful problem solver:: An adaptable approach to navigating roadblocks, with the creativity to find effective solutions when standard processes hit a wall.
• Trusted partner: Demonstrate integrity and professionalism when representing the company to outside parties, third-party vendors, and key contractor accounts.
• Analytical rigor: Strong data driven instincts, with experience in auditing and fraud detection, coupled with the ability to manage competing priorities with precision in a fast paced setting.
• Technical agility: Proficiency in collaborative ticketing and project management platforms (e.g., Basecamp) to coordinate with partners, combined with a willingness to quickly master new systems, processes, and tools.

Qualifications Preferred

• Loyalty program fluency: Familiarity with loyalty program ecosystems and end-to-end rewards fulfillment processes.
• Operational excellence: Experience applying process improvement methodologies to drive efficiency and reduce operational friction.
• Data analysis expertise: Advanced proficiency in Microsoft Excel, with a strong ability to translate raw data into actionable business insights.
• Data visualization skills: Familiarity with visualization tools (e.g., Tableau) and reporting dashboards that inform strategy and performance monitoring.

Physical Demands

• Stationary Position - Frequently
• Stationary Position/Seated - Frequently
• Position Self/Stooping - Occasionally
• Position Self/Kneeling - Occasionally
• Position Self/Crouching - Occasionally
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Communicate/Talking - Frequently
• Communicate/Hearing - Frequently
• Repetitive Motions - Frequently

Working Conditions

• Temperature Change - Occasionally

Dimensions
Number of Indirect Reports: 0
Number of Direct Reports: 0Travel Requirements: 10% travel to expos and/or customer events

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.