Patient Access Coordinator 11AM-8PM

Patient Access Coordinator – Join Our Growing Team!

Help make a difference. Support our patients. Be part of something meaningful!

Position Details

• Full-Time
• Monday–Friday, 11:00 AM–8:00 PM
• In-Office Position – Grand Forks, ND

About Rural Psychiatry Associates

At Rural Psychiatry Associates (RPA), we are committed to bringing quality mental health services to rural and underserved communities. Through our growing network of providers and locations, we help improve access to behavioral healthcare for patients across the country.

We are looking for a dependable, compassionate, and organized Patient Access Coordinator who enjoys helping others and wants to make a meaningful impact in a fast-paced healthcare environment.

Why You'll Love Working at RPA

• Meaningful Work: Play an important role in helping patients access the mental health services they need.
• Team Environment: Work alongside a supportive team of providers and staff who share a common mission.
• Variety: Enjoy a fast-paced role where each day brings opportunities to help patients and support clinic operations.
• Professional Growth: Build your healthcare knowledge and develop skills in patient access and coordination.

What You'll Do

• Serve as the first point of contact for patients and visitors, providing friendly and professional assistance.
• Schedule appointments and coordinate patient access to care.
• Verify insurance coverage and assist with obtaining prior authorizations.
• Maintain accurate patient information, records, and documentation.
• Assist patients with telehealth appointments and onboarding processes.
• Communicate and collaborate with providers and internal departments to support efficient clinic operations.
• Respond to patient questions and help direct concerns to the appropriate team members.
• Maintain HIPAA compliance and protect patient confidentiality.
• Perform other administrative duties as needed to support the team.

What We're Looking For

• Strong customer service and communication skills.
• Excellent organization and time-management skills.
• Attention to detail and a commitment to accuracy.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Computer proficiency and the ability to learn new software and systems.
• Healthcare scheduling, insurance verification, or electronic health record (EHR) experience preferred.
• Ability to work independently while contributing to a collaborative team environment.
• Commitment to maintaining patient confidentiality and handling sensitive information appropriately.

Compensation & Benefits

Rural Psychiatry Associates offers a benefits package designed to support employee health, financial well-being, and work-life balance.

Benefits available for this position include:

• Medical Insurance – Employee and family coverage options available, with RPA contributing toward the cost of coverage.
• Dental Insurance – Employee and family coverage options available, with RPA contributing toward the cost of coverage.
• Vision Insurance – Employee and family coverage options available, with RPA contributing toward the cost of coverage.
• 401(k) Retirement Plan
• Short-Term Disability Insurance – Employee-paid coverage.
• Long-Term Disability Insurance – Company-paid coverage.
• Life Insurance – Company-paid coverage.
• Paid Time Off (PTO)
• Paid Holidays

Benefit eligibility, coverage options, employer contributions, and applicable waiting periods are subject to the terms of each benefit plan and company policies.

Ready to Join Our Team?

If you're looking for a career where your work truly matters, we'd love to hear from you! Help us improve access to mental health care in rural communities.

Rural Psychiatry Associates is an Equal Opportunity Employer.