VP, Digital Products and Technology

In 2011, Dollar Shave Club didn't just disrupt the shaving industry — we revolutionized it, with a viral video that became the gold standard for humor in advertising. Our direct-to-consumer model bulldozed age-old industry giants and made us a force to be reckoned with. 

Today we continue to expand our grooming lineup internationally, holding fast to the disruptive DNA and irreverent humor that got us here.

Dollar Shave Club is looking for a VP, Technology to lead every technology function behind the business: ecommerce engineering, marketing technology and CRO, enterprise applications, platform operations, data, and corporate IT. Reporting to the Chief Digital Officer, you will own technology strategy, architecture, budget, security, and delivery for a PE-backed subscription business.

You'll set the technical direction for our Shopify Plus and subscription commerce stack, make AI-first engineering the default way the team works, and bring acquired brands onto a common platform. Every major technology decision you make should tie back to growth, retention, or EBITDA.

This is a hands-on executive role on a lean team. You'll lead the pillar leaders below, plus a network of agencies, implementation partners, and managed service providers.

• Build and gain buy-in for a multi-year technology strategy and roadmap that keeps pace with DSC's growth, product plans, and the investment thesis
• Own the target architecture across commerce, subscription, enterprise, and data platforms; make build-vs-buy-vs-partner calls and retire tech debt deliberately
• Integrate acquired brands and entities onto shared platforms, partnering with Finance and Operations on systems consolidation and synergy capture

• Lead DSC's AI-augmented engineering model: coding assistants, agentic workflows, automated testing, and AI-driven monitoring, with clear security, IP, and quality guardrails
• Partner with the CDO on company-wide AI transformation, putting AI into customer experience, personalization, CRM, operations, and internal productivity
• Evaluate and pilot emerging AI capabilities in the ecommerce stack and scale what proves out

• Run a predictable delivery engine across squads: planning, estimation, prioritization, and capacity allocation tied to company goals
• Own uptime, performance, and incident response for revenue-critical systems, including checkout, subscription billing, and order flow
• Drive CI/CD, testing, and release practices that let a small team ship fast without breaking the business
• Stay hands-on enough to review architecture, unblock engineers, and dig into production issues when needed

• Oversee ERP, OMS, WMS, 3PL, and EDI systems and integrations, keeping master data clean and governed
• Own the data platform and pipelines so leadership gets accurate, timely, trusted numbers
• Own information security, identity and access, and compliance posture, including PCI and privacy obligations
• Make internal IT simple and responsive for every DSC employee

• Own the technology budget across headcount, SaaS, cloud, agencies, and MSPs; set targets and report spend vs. value to the CDO and CFO
• Rationalize licenses and contracts, renegotiate vendor terms, and hold implementation partners accountable for scope, cost, timeline, and quality
• Build business cases that tie technology investments to revenue, retention, and EBITDA

• Lead, coach, and develop the leaders across all five pillars; set clear goals and hold the team accountable
• Define the right org structure and in-house vs. partner mix as the business evolves
• Attract, hire, and retain strong engineers and technologists; build succession depth

• Serve as a true peer to Growth, CRM, Product, Finance, Supply Chain, and Operations leaders
• Translate technical tradeoffs into clear business decisions for the executive team and investors
• Drive process improvement without adding bureaucracy to an entrepreneurial culture

• B.S. in Computer Science, Engineering, or equivalent; MBA or technology-focused master's preferred
• 12+ years in software engineering and technology leadership, including 5+ years leading multi-disciplinary teams (engineering, enterprise apps, data, and/or IT) through other managers
• Senior technology leadership in DTC ecommerce, ideally subscription commerce at high volume
• Deep Shopify Plus and integration experience; backend services and modern APIs in Ruby/Rails, Node, or Python
• Experience with subscription billing, checkout, order management, fulfillment, and 3PL integrations
• Track record implementing and running enterprise systems (ERP, ideally NetSuite; OMS, WMS, HRIS) and data warehouses
• Hands-on experience leading AI-augmented engineering: coding assistants, automation, and AI in production customer experiences
• Ownership of a seven-figure technology budget, vendor negotiations, and MSP or implementation partner management
• Strong grounding in information security, identity and access, and compliance (PCI, privacy)
• Strong financial acumen: builds business cases and ties technology decisions to revenue, retention, and EBITDA
• Clear, concise communicator with executives, investors, and non-technical partners

• Experience in a PE-backed, multi-entity, or acquisitive environment, including post-merger systems integration
• Experience with Klaviyo, Ordergroove or similar subscription platforms, FullStory, and A/B testing tools
• Cloud infrastructure experience (AWS, Azure, or GCP) and SaaS license management
• International, multi-currency, and localization experience
• Experience scaling a lean team with a blended in-house, offshore, and agency model

This is a full-time exempt position.

WORK ENVIRONMENT:
This position is in-office, working out of our HQ in Durham, North Carolina 4x a week.