Customer Assistance Representative - Aberdeen

United Kingdom·Aberdeenmid

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Overview

Overview Join a Team That Keeps the UK Moving Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility,

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Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Aberdeen.

What We Offer

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• Structured Career Development – £28,166.35 starting salary with clear training roadmap and a £1,000 salary increase upon completion • Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months • Leadership Opportunities – Access to our development programme and future management roles • Work-Life Balance – Monday to Friday schedule, no weekend shifts • Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!

• Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!

•Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.

To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk)

Wellheads Industrial Estate, Unit 3 Wellheads Pl, Aberdeen AB21 7GB

Responsibilities

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→Delivering exceptional customer service in person, by phone, and via email
→Managing vehicle bookings and fleet systems
→Building strong customer relationships and supporting account management
→Handling administration, problem-solving, and operational tasks
→Helping the business grow by giving you the chance to boost income and cut costs
→Working both independently and as part of a fast paced high-performing team

Experience working in a role that required regular interaction with customers, clients, or stakeholders.
Proven ability to work effectively as part of a team to achieve shared objectives.
Demonstrated ability to adapt to changing priorities, workloads, and business requirements.
Experience managing multiple tasks, meeting deadlines, and achieving performance targets.
Commitment to working in accordance with company policies, procedures, and ethical standards.
Strong verbal and written communication skills, with the ability to communicate effectively with a range of audiences.
Ability to analyse information, identify solutions, and make informed decisions.

Requirements

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A Full UK/Irish Manual Driving Licence
Aged 21 or over for insurance purposes
Ability to pass a security check (criminality, financial, and employment references)
Authorised to work in the United Kingdom/Ireland