Service Coordinator

United States·Spring Valleymid

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

Schedule and dispatch local technicians to ensure timely service delivery Communicate with manufacturers to secure warranty coverage Respond to customer inquiries via phone, email, and chat promptly,

Technical Tools

Customer SupportCustomer Service Representative

Culinary Depot – Customer Support / Service Coordinator
Full-Time, In-Office – Spring Valley

About Us:
Culinary Depot is a leading provider of commercial kitchen equipment and solutions, dedicated to delivering exceptional service and support to our customers.

Role Summary:
We are looking for a detail-oriented, friendly, and customer-focused Customer Support / Service Coordinator to join our team. In this role, you will ensure that customers receive timely, professional, and caring service for their kitchen equipment needs. You will manage service scheduling, coordinate with manufacturers, respond to customer inquiries, and resolve issues—all while maintaining a positive and helpful attitude to enhance the customer experience.

Key Responsibilities:

Schedule and dispatch local technicians to ensure timely service delivery
Communicate with manufacturers to secure warranty coverage
Respond to customer inquiries via phone, email, and chat promptly, professionally, and with empathy
Resolve customer complaints and equipment-related issues in a helpful and solution-oriented manner
Monitor outstanding cases via dashboard and provide regular updates to customers
Collaborate with internal departments to ensure customer needs are fully addressed
Identify trends in customer requests, manufacturer responses, or equipment issues and report to management
Work closely with fellow Service Coordinators to ensure seamless and supportive service delivery

Ideal Candidate:

Strong organizational and communication skills
Genuine care for customers and a pleasant, approachable demeanor
Experience in customer service or technical support, preferably in foodservice or equipment-related industries
Proactive, detail-oriented, and able to manage multiple priorities
Comfortable working with cross-functional teams and external vendors
Problem-solving mindset with a focus on improving processes and customer satisfaction