Retail Store Manager

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Are you an experienced leader who loves driving success and improving customer experiences? We’re looking for a Retail Store Manager who thrives in a fast-paced environment and wants to make a difference in both the team and the community.

Location Address: 1376 Town Square Boulevard NW Roanoke, VA 24012

• The starting base compensation for this position is $55,771 to $73,858 annual salary. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• This position is eligible for a quarterly incentive plan based on store performance, rewarding you for driving success and achieving key objectives.
• Store hours from Monday to Friday, 9AM to 6PM & Saturday, 9AM-2PM
• No Sundays!
• Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year

What our Retail Store Managers do:

As a Retail Store Manager, you will work closely with the District Director to ensure that your team meets and exceeds sales service goals, while fostering a positive and collaborative environment. Your leadership will play a crucial role in driving store operations, maintaining an excellent customer experience, and supporting the team in delivering quality services.

• Foster a sales and quality culture by focusing on the achievement of scorecard goals to include revenue growth, sales, and quality standards.
• Monitor, evaluate, and coach associates to ensure they are meeting their goals by providing quality service and upselling/cross-selling products and services. Mentor and coach less experienced managers and supervisory staff with a focus on complaint resolution, operations management, and coaching techniques.
• Manage the day-to-day operations of the retail store by efficiently managing the budget, facilities maintenance, merchandise and inventory management, and personnel management to include scheduling, recruitment and retention, and associate development.
• Collaborate with other business lines (Travel, Automotive, Insurance, Quality, etc.) to ensure a positive customer experience in all areas of customer contact and provide guidance or direction to associates in the absence of the business line leader. Assist retail associates in serving customer needs to include the investigation and resolution of customer complaints in a timely fashion.
• Demonstrate and promote a culture of Shared Values and teamwork. Participate on special project teams as needed and represent the retail store, district, or region on company-wide committees or workgroups.
• Prepare and deliver reports as required and ensure the consistent use of analytics to monitor and improve results and develop plans to enhance operational efficiencies and associate effectiveness.
• Build relationships in the community to generate business for the retail store and enhance the AAA brand. Partner with Travel Services and/or Distribution Marketing to coordinate promotional events and outreach efforts.
• Participate on special project teams and represent the store, district, or region on company-wide committees or work groups

What you will need:

• Bachelor’s degree or equivalent experience.
• At least 5–6 years of business experience, including 2–3 years in a supervisory role.
• Demonstrate strong computer skills, including proficiency in Microsoft Office, with the ability to navigate multiple websites and programs efficiently in a fast-paced retail environment.
• Designation or willingness to obtain with 6 months of employment required.
• Attainment of Membership and Travel Insurance License required within six months of acceptance of the position.
• Preferred knowledge of Department of Motor Vehicle laws is preferred for the retail store’s state. Must pass state requirements for Tag and Title processing. (in states where applicable)
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.