Referral Triage Specialist

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

The Referral Triage Coordinator serves as the frontline point of contact for all organ, tissue, and eye donation referrals received by OurLegacy. This role manages incoming vented and non-vented referrals, gathers and documents critical medical information, assesses donor potential, and coordinates timely referral routing to the appropriate donation teams. Success in this position requires strong communication, attention to detail, sound judgment, and a commitment to exceptional customer service, accurate documentation, regulatory compliance, and supporting OurLegacy’s mission to save and enhance lives through donation

• Ability to accurately transcribe dictated medical information in a timely manner.

• Strong multitasking and organizational skills.

• Ability to work effectively under pressure and during prolonged periods of high activity.

• Effective conflict resolution and negotiation skills.

• Strong verbal and written communication abilities.

• Exceptional attention to detail and accuracy.

• Strong interpersonal and relationship-building skills.

• Ability to maintain confidentiality of sensitive patient information.

• Reliable transportation and ability to report to work as scheduled.
  

• Two (2) years of experience in a medical call center, physician office, or similar healthcare setting; OR
• Two (2) years of experience in trauma, emergency, critical care, or related clinical environments; OR
• One (1) year of experience with an Organ Procurement Organization (OPO), tissue bank, eye bank, or donation-related organization.

• 12-hour shift work, including nights, weekends, holidays, and on-call coverage as assigned.

• Frequent telephone and computer-based work.

• Fast-paced environment requiring rapid decision-making and prioritization.

• May require extended work hours during periods of elevated referral activity.

Requires sustained attention to detail and the ability to manage multiple tasks simultaneously

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.