Clinic Payment Operations Representative

·         Manage timely and accurate review, validation, and processing of high-volume clinic invoices.

·         Evaluate invoice accuracy against client requirements and agreements.

·         Research and resolve routine billing and payment discrepancies.

·         Process payment transactions, adjustments, refunds, and account maintenance activities.

·         Reconcile account statements and payment activity.

·         Communicate with clinics and internal partners regarding routine inquiries.

·         Meet established productivity, quality, and service-level standards.

·         Escalate complex issues and high-risk exceptions appropriately.

·         Maintain accurate records within financial systems.

·         Participate in training and team initiatives.

·         Additional duties as assigned.

·         Associate degree preferred or equivalent experience.

·         0-2 years of experience in finance operations, billing, payment processing, reimbursement or customer service.

·         Intermediate MS Excel skills including lookups, filtering and reconciliation.

·         Strong analytical skills, attention to detail and organizational skills.

·         Ability to work in a high-volume environment.

·         Excellent verbal and written communication skills.

·         Strong organizational skills and attention to detail.

·         Proficiency in 10-key data entry.

·         Operational Excellence

·         Attention to Detail

·         Customer Focus

·         Accountability

·         Teamwork

·         Adaptability

·         Continuous Learning