Director, HVAC Technical Services

• →Serve as the designated qualifying individual in assigned states, where eligible and approved by the applicable licensing authority.
• →Maintain required licenses, qualifications, and certifications, and comply with applicable licensing obligations.
• →Provide technical leadership and oversight for independent HVAC contractors performing program upgrade installations.
• →Review contractor-submitted upgrade proposals for technical soundness, equipment compatibility, scope, and alignment with program requirements; recommend or coordinate intervention as needed.
• →Investigate customer complaints, installation defects, workmanship concerns, and other complex service issues; work with contractors and internal partners to determine and implement appropriate resolutions.
• →Monitor contractor quality and performance data, identify trends and underperformance, and develop corrective action, coaching, or training plans.
• →Train contractors on installation quality, safety, customer service, documentation, and program procedures through virtual sessions and field visits.
• →Advise contractors and internal employees on HVAC systems, installation practices, equipment options, and technical requirements.
• →Partner with the Business Development Manager on contractor onboarding, training, development, sales readiness, and ongoing performance.
• →Work with Supplier Management on equipment selection, system compatibility, product availability, supplier feedback, and emerging technical issues.
• →Collaborate with Legal and Compliance on HVAC technical questions, regulatory matters, contractor qualifications, and escalated installation reviews.
• →Track changes in state HVAC laws, contractor licensing rules, building and safety requirements, and industry standards; communicate program impacts to leadership.
• →Maintain clear records of technical reviews, contractor coaching, escalations, and corrective actions; recommend improvements to program processes.

• Must hold and maintain current, active HVAC contractor and/or general contractor licenses in multiple states, in good standing with the applicable licensing authorities. 
• Bachelor’s degree, relevant technical degree, or equivalent combination of education and residential HVAC experience. 
• Trade school diploma, apprenticeship, or equivalent formal HVAC training is valued. 
• 10+ years of experience in residential HVAC service, maintenance, installation, or technical operations.
• Progressive experience providing technical leadership, contractor oversight, quality improvement, or multi-market operations support
• Demonstrated ability to assess HVAC systems, replacement options, installation quality, equipment compatibility, and contractor work practices. 
• Knowledge of applicable HVAC codes and standards, permitting and inspection practices. 
• Experience leading, coaching, or developing contractor teams and holding service providers accountable for quality, safety, and customer outcomes. 
• Strong analytical and problem-solving skills, including the ability to review performance measures, recognize trends, and recommend practical corrective actions. 
• Clear written, verbal, and presentation skills; able to explain technical topics to customers, contractors, executives, and cross-functional partners. 
• Strong collaboration, organization, follow-through, and customer-service judgment; able to manage competing priorities and travel as needed. 

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.