Data Processing/Computer Services Manager

The Data Processing/Computer Services Manager is responsible for supporting, maintaining, and managing the school's technology infrastructure, devices, and end-user services to ensure reliable, secure, and effective technology use across the K-12 campus. This position plays a critical role in assisting teachers, students, administrators, and staff by resolving technical issues promptly, managing the school's technology helpdesk, maintaining accurate technology inventory, and administering mobile device management systems. The Data Processing/Computer Services Manager is expected to take ownership of assigned responsibilities, demonstrate strong organizational and problem-solving skills, communicate professionally, and provide timely, customer-focused service. The successful candidate recognizes that reliable technology is essential to effective teaching, student learning, and daily school operations. The Data Processing/Computer Services Manager works closely with the Head of Educational Technology & Innovation to coordinate technology operations, implement school technology initiatives, and address the evolving needs of the school community. Through ongoing communication and collaboration, the Data Processing/Computer Services Manager and the Head of Educational Technology & Innovation work together to ensure reliable technology systems, effective device management, responsive technical support, and accurate inventory management across the school.

Job Responsibilities:

30% Technical Support for Teaching and Learning:

Provide responsive technical support to teachers, students, administrators, and staff across all grade levels.

Troubleshoot and resolve hardware, software, connectivity, account access, printing, and classroom technology issues.

Prioritize urgent issues that affect classroom instruction, student learning, safety, or school operations.

Provide clear, professional communication when responding to technical requests and explaining solutions.

Identify recurring technical issues and recommend solutions to improve reliability and user experience.

20% Helpdesk and Ticket Management:

Manage the school's technology helpdesk and serve as a primary point of contact for technical support requests.

Monitor, review, assign, prioritize, document, and resolve help desk tickets in a timely manner.

Acknowledge requests promptly and communicate realistic timelines for resolution when issues cannot be addressed immediately.

Maintain accurate ticket records, including troubleshooting steps, resolutions, follow-up actions, and escalation when necessary.

Proactively follow up on unresolved tickets and communicate status updates to users.

Identify patterns in helpdesk requests and recommend training, process improvements, or technical solutions to reduce recurring issues.

Maintain professional, service-oriented interactions with all members of the school community.

20% Mobile Device Management (MDM) and Device Administration:

Administer and maintain the school's Mosyle OneK12 mobile device management (MDM) environment.

Create, test, deploy, update, and troubleshoot application packages, software installations, configuration profiles, and device management policies.

Manage device enrollment, assignments, restrictions, security settings, and application deployment for school-managed devices.

Support the management of student and staff devices, including iPads, Chromebooks, and other school-issued technology, as applicable.

Manage the school's Active Directory and configure Windows computers.

20% Technology Inventory and Asset Management:

Serve as the school's designated technology inventory and asset manager, maintaining accountability for technology equipment from acquisition through retirement or disposal.

Adhere to all applicable LSU policies, procedures, and protocols for technology inventory management, asset tracking, equipment transfers, and data sanitization.

Maintain inventory records that include asset tags, serial numbers, device models, assigned users, locations, purchase information, warranty information, and equipment status, as applicable.

Use the school's designated asset management system to track equipment assignments, transfers, repairs, loaners, returns, losses, and disposals.

Monitor equipment condition and repair needs, maintain records of damaged or missing equipment, and coordinate appropriate follow-up.

Track warranties, service agreements, replacement cycles, and equipment approaching end of life.

Maintain organized storage areas for technology equipment, including clear labeling and accurate records of available, assigned, and retired assets.

Establish/follow consistent procedures to ensure school-owned technology is accounted for and secured.

10% Network Systems and Support:

Assist with monitoring and maintaining reliable network access and technology services throughout the school.

Troubleshoot connectivity issues involving wired and wireless networks, devices, printers, and other connected equipment.

Work collaboratively with LSU Information Technology Services when appropriate, to investigate and resolve network-related issues.

Other duties as assigned.

Minimum experience:

Bachelor's degree and 3 years of experience, or equivalent combination of education and relevant technical experience in information technology, networking, computer systems, or a related field.

Experience providing technical support in a Windows, macOS, ChromeOS, or mixed-device environment.

Demonstrated troubleshooting, organizational, communication, and customer service skills.

Ability to manage multiple requests, prioritize competing needs, and follow issues through resolution.

Ability to maintain accurate inventory records and manage technology assets.

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply—a degree is not required as long as the candidate meets the required years of experience.

Preferred experience:

Bachelor's degree

Experience supporting technology in a K–12 educational environment.

Experience with Mosyle OneK12 or another mobile device management platform.

Experience creating and deploying software packages, applications, configuration profiles, and device restrictions.

Experience with Google Workspace for Education, Chromebook management, Apple School Manager, and Apple device management.

Experience with helpdesk ticketing systems and technology asset management platforms.ntenance, classrooms support, grant technology support, state testing coordinating, networking, equipment acquisitions and inventory management.  Each department in the ULS brings their own set of technology challenges and the Computer Manager for ULS-NIEA must quickly assess all of these systems and the needs of the school to combine and rework an eclectic range of existing technology into a cohesive, secure and reliable system that ensures the progression of the school as it moves forward. The Computer Manager ULS-NIEA position will provide oversight to all the technical operations of the ULS, including direct supervision of a staff of part time technology support specialists.

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.