Customer Service Representative

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota. A leading distributor and manufacturer, we are driven by the goal to be first choice for our employee owners, customers, and suppliers. Lumbermen’s is 100% employee-owned and committed to investing in rewarding relationships and doing the right thing in every interaction.  

Working at our Byron Center Specialty Division, the Customer Service Representative work in partnership with our customers and suppliers delivering superior products. This team serves as a call center for our Michigan, Indiana & Toledo markets.  Day-to-day responsibilities include:

• →Living Out Lumbermen’s Culture – Modeling Lumbermen’s core values while creating an atmosphere where Lumbermen’s is ‘first choice’ of our customers.
• →Modeling Safety – Being a safety-minded team player who will contribute to the protection of all employee owners.
• →Quoting Products – Generating and delivering product quotes for customers accurately and in a timely manner.
• →Managing Inventory – Maintaining and managing inventory stock levels.
• →Customer/Vendor Support – Answer incoming customer/vendor inquiries and assisting them in timely problem resolution.
• →Order Data Entry – Entering incoming orders received from customers accurately and efficiently.
• →Production Collaboration – Working in tandem with the production team to ensure timely completion and deliver of customer orders.

An employee owner who embraces, models, and promotes Lumbermen’s Mission, Vision, and Promise and has:

• A friendly, professional demeanor
• Ability to be dependable
• Strong written and verbal communication skills
• Ability to work cooperatively with fellow employee owners
• Ability to productively manage tasks and complete work accurately in a timely manner
• Ability to effectively move between a variety of tasks

• Strong communication skills, both verbal and written
• Friendly, professional demeanor
• Dependable
• Ability to work cooperatively with fellow employee owners
• Ability to effectively move between a variety of tasks
• Ability to productively manage tasks and complete work accurately in a timely manner
• Proficient in Microsoft Office, emphasis on Microsoft Excel
• Well organized; ability to maintain organization, prioritization, & follow up in a fast-paced work environment
• Attention to detail, detail oriented

• High School diploma/GED required (College degree preferred)
• 2-5 years’ experience in a professional customer service environment
• Proficient in Microsoft Office