Utility Service Clerk

Are you energized by interacting with and helping people? Have you been told that you have strong customer service skills? Do you consider yourself to be a positive person and know how to look on the bright side? Do you have strong computer skills?  If so, you may be a great addition to our Utility Billing team. Make a difference with the City of Hutchinson!

The Utility Service Clerk is responsible for providing citizen support, processing utility payments and ensuring accurate data entry for the City of Hutchinson.

Day in the life:

1. Provides courteous assistance to citizens by addressing questions, concerns and complaints
2. Answers and routes incoming telephone calls effectively
3. Supports customers by promptly addressing inquiries and complaints with patience and professionalism
4. Communicates effectively with the general public, coworkers, supervisors and other departments
5. Receives utility payments, enters payment information in the computer and posts payments
6. Balances the cash drawer and accurately enters payment details into the computer system
7. Prepares daily totals of checks and payment stubs
8. Processes refunds for deposits
9. Updates customer files for water, sewer and refuses billing
10. Performs general clerical duties such as typing, filing and photocopying
11. Prepares service orders for field technicians and maintains service logs
12. Updates customer master files and prepares delinquent account files
13. Performs data entry tasks accurately and efficiently
14. Completes assigned reports and prepares utility bills and notices as required
15. Processes orders for utility service connections and disconnections
16. Opens and processes mail, including receiving and recording utility payments
17. Compiles and prepares various reports and payment agreements
18. Enforces and maintains compliance with all federal, state and local laws and ordinances
19. Performs other duties as assigned or deemed necessary
20. Complies with all organizational and departmental policies and procedures
21. Operates all job-related equipment, machinery, tools and other aids as required or needed
22. Protects and maintains any confidential information you have access to, whether oral, written, or electronic

What you need for success:

High school diploma or other equivalent.

Technical degree or some college credit preferred.

Valid Kansas Driver's License with an acceptable driving record.