Innovation & Change Manager

Transform at JLL in our work dynamics division on a global client account in our Technology Vertical! Our client is a Fintech company specializing in self-service banking, automated teller machines (ATMs), and cash-access infrastructure. This is a hybrid position with 3 days working onsite in Atlanta at the client's HQ OR the JLL Charlotte office however we are open to remote talent if you are willing to travel quarterly to Atlanta.

Location: Atlanta, GA 30308 (Midtown Atlanta) OR Remote

Work Schedule: Hybrid, M-F 7:30 AM-4:30 PM

Reports to: Global Center of Excellence Lead

Estimated compensation for this position is: $85,000 - $95,000 + annual bonus

Owns the account's innovation pipeline, sourcing, vetting, and prioritizing new ideas, tools, and service enhancements that deliver measurable client value. Applies change management experience to support adoption of initiatives owned by this role, from pilot through implementation. Facilitates innovation workshops to co-develop solutions with clients and translates industry best practices into account-specific recommendations. Partners with account leadership, who serve as executive change sponsors, to support successful rollout of initiatives.

Innovation Pipeline Ownership

• →Own the account's innovation pipeline end-to-end: source, vet, and prioritize new ideas, tools, and service enhancements against client needs and business case strength.
• →Track innovation initiatives using structured logs or dashboards, monitoring status, expected value, and adoption milestones from concept through full deployment.
• →Benchmark best practices across JLL's portfolio and the broader industry, translating external innovation into account-specific recommendations.
• →Lead and facilitate innovation workshops with clients to surface challenges and co-develop solutions that drive measurable value.

Change Management Support (for Initiatives Owned by This Role)

• →Apply change management experience to initiatives owned by this role, including stakeholder impact awareness, communication support, and adoption tracking.
• →Support the change process for each owned initiative from pilot through full implementation, including stakeholder communication, training coordination, and adoption monitoring.
• →Create and execute project plans for change-related deliverables tied to this role's initiatives: readiness support, training coordination, communications, and sustainability tracking.
• →Monitor stakeholder adoption of changes tied to this role's initiatives and flag resistance or risk areas to the CoE Lead for escalation as needed.
• →No specific change methodology (e.g., Prosci, ADKAR) is required; practical experience applying change management principles is sufficient.

Change Champion Support

• →Support change champion engagement for initiatives owned by this role, helping champions understand upcoming changes and relay feedback from their teams.

Cross-Functional Partnership

• →Partner with Technology & BI, Operations, and account leadership to scope, test, and roll out selected initiatives.
• →Coordinate with specialist and cross-functional teams as needed to support initiative delivery; escalate complex stakeholder conflicts or trade-off decisions to the CoE Lead or Account Leadership rather than resolving independently.

Reporting

• →Report pipeline health, initiative status, and adoption progress to the CoE Lead on a regular cadence.

• Bachelor's degree in Business, Operations, facilities management, or a related field

• 4+ years of experience in innovation management, change management, or program coordination within a complex organization.
• Experience managing an innovation pipeline or portfolio of initiatives with measurable value delivery.
• Practical experience applying change management principles (readiness, communication, adoption tracking)
• Demonstrated ability designing and facilitating workshops that drive co-creation and problem-solving with stakeholders.
• Strong communication and coordination skills; ability to work across cross-functional teams and escalate appropriately when stakeholder conflicts exceed the role's scope.
• Strong analytical skills translating external benchmarks and best practices into actionable recommendations.

• Change management certification (Prosci or equivalent)
• PMP, PgMP, or equivalent project/program management certification
• Agile/Lean certifications

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!