Centralized Patient Access Representative I

Join a team that shares your calling 

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. 

Responsibilities:

• Promptly answer, screen, schedule, and process medical service requests and telephone inquiries with strict adherence to confidentiality agreements, policies and procedures for multiple providers and clinic locations to include Pediatric, Family Medicine, and Internal Medicine in a centralized team setting.
• Collecting and entering patient demographic and insurance information into the electronic medical record system to ensure accurate registration prior to care.
• Clearly compose and direct patient messages via telephone encounters and in-basket messages to appropriate clinical care team members, documenting accurate information in patient charts.
• Handle all patient issues in accordance with best practices, escalating as needed.
• Successfully meet individual and team performance metrics to achieve efficient time management and a positive patient experience.
• Utilize critical thinking skills to evaluate patient symptoms in accordance with MHS Triage Nurse Protocol
• Register and educate callers on MultiCare MyChart functionalities and resolve all patient access concerns MyChart Navigation

Requirements:

• Minimum one (1) year customer service experience required. Will except two (2) years medical education in lieu of experience.
• Possess proficient computer skills or experience (preferred)
• High School Diploma or GED
• Minimum one (1) year office, clerical, or call center experience; preferably in a medical setting
• Knowledge of medical terminology, and medical insurance preferred
• Electronic Medical Record experience; preferably in EPIC
• Familiarity with data entry and complex scheduling

Why MultiCare? 

Rooted in the local community 

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. 

Growth and education 

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. 

Well-being and support 

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. 

Living our values 

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. 

Belonging for all 

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. 

Pacific Northwest lifestyle 

Work and live where natural beauty, adventure and strong community connections are part of everyday life.