Server/Bartender - The Town Company

At The Town Company, every detail is intentional. Located inside the iconic Hotel Kansas City, our nationally recognized restaurant brings together live-fire cooking, thoughtful cocktails, warm hospitality, and unmistakable Kansas City character in a setting that feels both timeless and effortlessly stylish.

We're looking for experienced, engaging Servers and Bartenders who love creating memorable experiences and understand that exceptional hospitality is about more than delivering a great meal or crafting a great drink. It's about reading the room, anticipating what a guest needs, sharing genuine knowledge and enthusiasm, and making every person who walks through our doors feel welcome.

Whether you're guiding guests through dinner in the dining room or creating cocktails behind the bar, you'll play an essential role in bringing The Town Company experience to life.

As a Server or Bartender at The Town Company, you'll provide polished, approachable service while confidently representing our food, wine, spirits, and cocktail programs. You'll work closely with our culinary and front-of-house teams to create a dining experience that feels seamless, personal, and memorable.

You'll:

• →Welcome guests with warmth, confidence, and genuine hospitality while anticipating their needs throughout the experience.
• →Develop a strong understanding of our seasonal menus, preparation methods, ingredients, local farmers and vendors, wines, spirits, beers, cocktails, and non-alcoholic offerings.
• →Guide guests through the menu and make thoughtful recommendations based on their preferences.
• →Accurately take, enter, and deliver food and beverage orders while maintaining the pace and attention to detail expected in a high-touch restaurant.
• →Serve wine, cocktails, and other beverages with the appropriate presentation, glassware, garnishes, and service standards.
• →Prepare and present cocktails according to established recipes and standards.
• →Maintain clean, organized, and thoughtfully prepared stations before, during, and after service.
• →Work collaboratively with Culinary, Beverage, and fellow front-of-house colleagues to keep service flowing smoothly.
• →Check in thoughtfully throughout the meal, clear and reset efficiently, and respond quickly when a guest needs assistance.
• →Handle guest checks, payments, and POS transactions accurately and professionally.
• →Help resolve guest concerns with care, good judgment, and support from restaurant leadership when needed.
• →Follow all food safety, sanitation, liquor laws, alcohol-service policies, and departmental standards.

You believe great hospitality is both an art and a team effort. You're comfortable connecting with different types of guests, curious about food and beverage, and energized by a busy restaurant where everyone works together to create something special.

The ideal candidate is:

• Warm, personable, and genuinely excited about taking care of people.
• Confident and composed in a fast-paced, high-volume environment.
• Curious about food, wine, spirits, cocktails, and the stories behind what we serve.
• Detail-oriented and able to balance multiple priorities without losing sight of the guest experience.
• A strong communicator who works professionally and respectfully with colleagues.
• Someone who takes pride in preparation, organization, cleanliness, and presentation.
• Comfortable making recommendations and creating genuine connections with guests.
• A team player who notices what needs to be done and jumps in to help.

• Servers: At least two years of food and beverage serving experience; fine dining experience is preferred.
• Bartenders: At least two years of bartending experience; craft cocktail experience is preferred.
• Strong knowledge of food and beverage preparation, service standards, guest relations, and dining etiquette is highly valued.
• The ability to learn, remember, and enthusiastically communicate our full menu and beverage offerings.
• Availability aligned with The Town Company's operating schedule, Wednesday through Sunday, 4:00 p.m.–12:00 a.m.
• The ability to stand and walk for extended periods and safely lift, push, pull, or transport items weighing up to 50 pounds as required by the position.

This is your opportunity to be part of one of Kansas City's most distinctive dining experiences while building your career within Hotel Kansas City and Hyatt.

You'll work alongside talented culinary and hospitality professionals who care deeply about their craft, their guests, and one another. The Town Company is a place for people who want to keep learning, take pride in excellent service, and be part of a restaurant with a strong sense of place and personality.

If you're passionate about hospitality, energized by great food and drinks, and ready to create experiences guests will remember long after the final course, we'd love to meet you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We offer excellent benefits!

·         Free room nights, Discounted and Friends & Family Room Rates

·         Medical, Prescription, Dental, Vision, 401K at 30 days of employment!

·         Life and Disability Insurance

·         401K with company match

·         Generous Paid Time Off

·         Paid Family Bonding Time and Adoption Assistance

·         Employee Stock Purchase Plan

·         Tuition Reimbursement Program