Junior IT Network & IT Engineer

This role looks after our day-to-day internal IT, supporting remote and in-office tech-savvy colleagues, mostly developers. You report to the Senior Network & IT Engineer, who will provide training and guidance, and hand over more ownership as you learn our environment.

• →Set up, support and troubleshoot laptops, desktops, software, printers and peripherals, on-site and remotely, including reimaging devices
• →Log, track and resolve support tickets, and escalate when needed
• →Onboard and offboard staff: equipment, accounts, standard licences and removing access
• →Provide routine Microsoft 365 administration
• →Support Outlook, Teams, OneDrive and SharePoint, and handle password resets, lockouts and MFA
• →Provide first-line network support (connectivity, Wi-Fi, IP, DNS, DHCP) and escalate to providers
• →Run routine checks on backups, servers, storage, patching and antivirus
• →Maintain the IT asset register and licence records, and work with suppliers on tickets, quotes and repairs
• →Support office technology: phones, door access, backup power, screens and sound systems
• →Provide some technical office and facilities support (e.g. air conditioning, power supplies, building security)
• →Spend part of your time on AI automation: we will upskill you in AI tools so you can help build automated workflows for internal processes
• →Help colleagues adopt AI tools and workflows, answering questions and sharing practical ways to use them in their work

• 1–2 years of relevant IT support experience
• Strong Windows 10/11 troubleshooting, with some Windows Server experience
• Microsoft 365 and Teams user support
• Remote support tools (Remote Desktop, AnyDesk or TeamViewer)
• Networking fundamentals: IP, DNS, DHCP and Wi-Fi

• Matric
• CompTIA A+
• CompTIA Network+ or Cisco CCNA
• Microsoft AZ-900 (Azure Fundamentals)
• Advantageous:
• • Microsoft SC-900 (Security, Compliance, and Identity Fundamentals)
  • Experience with Entra ID, the Microsoft 365 Admin Centre or Intune

• A clear communicator who can explain technical issues simply
• Organised, reliable and focused on quality
• A practical problem solver who knows when to escalate
• Able to work independently between daily stand-ups
• Keen to learn and grow, with a real interest in AI tools

Allocated learning time for your growth and development, with a structured learning path, progression towards IT Engineer, and longer-term opportunities in DevOps and/or deeper AI automation work.

• Location: This position is based in Kaleidocode’s office in Durban, KZN, South Africa. It is a full-time, on-site position.
• Salary: R14-16 000 per month (commensurate to level of experience and certification)
• Data Privacy: By applying for this position, you consent to providing Kaleidocode Pivot Pty Ltd and Kaleidocode Pty Ltd with your personal information. This information will be used for the purposes of your application for a position within our company, and will not be made available to any other parties without your prior consent. Should your application be successful, we may require further personal or special information which will be obtained with your consent.