Manager, Application Support

As Manager, Application Support, you will lead a team of product and application subject matter experts supporting assigned brands, customers, markets, or product categories. You will set priorities, establish support strategies, and ensure the team delivers timely, accurate product guidance that enables outside sales teams, strengthens customer relationships, and supports market growth.

A key responsibility of this role is to manage and develop the Application Support team, creating a high-performing function that serves as the first point of contact for product-related questions. You will set clear expectations, prioritize and assign work, coach team members, monitor performance, and ensure consistent execution. You will also build team capability, manage escalations, and hold the team accountable for delivering timely, accurate, and customer-focused support.

This role partners closely with outside sales, product management, engineering, customer service, quality, and other leaders to align priorities, improve processes, support product initiatives, and deliver a consistent customer experience.

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact CandidateAccommodations@Lennox.com.

ADP (Advanced Distributor Products) is a Lennox International company and the #1 Producer of Residential Evaporator Coils in the USA. We are committed to providing quality solutions and true partnership to help our customers find matches that make their jobs and lives easier. ADP has been manufacturing products at our factory in Grenada, MS since 1992. Our innovative culture is fully supported by a research and development laboratory, which includes areas for testing, assembling, and designing future products.