Airport Supervisor

Front Office Manager

Airport Representative

• Greet all arriving and departing guests with warmth and professionalism.
• Provide personalized service, assisting with any special requests or needs.
• Ensure guests are informed about resort facilities, services, and activities.

• Coordinate guest arrivals and departures with the resort's transportation services, including speedboat or seaplane transfers.
• Liaise with the airport authorities, airlines, and other transport providers to ensure timely and efficient guest transfers.
• Manage luggage handling and ensure that all guest belongings are securely transferred to and from the resort.

• Overseee daily operations of the Nautilus lounge, ensuring seamless guest experience during arrival and departures.
• Ensure that all lounge amenities, such as food,beverages, seating, Wi-Fi and entertainment are functioning properly and well-stocked at all times.
• Ensure the lounge is clean and well-maintained.
• Manage food and beverage services in the lounge, coordinating with reosort to procure food and beverage items.
• Perform regular inspections to ensure all facilities meet the the resorts quality standard.
• Prepare reports on lounge operation, guest feedback and inventory needs.

• Ensure vehicles are maintained to the highest standards of cleanliness, safety and luxury presentation.
• Conduct regular checks for maintenance issues, monitor tire pressure and ensure compliance with safety standards.

• Supervise and train airport representatives and porters to maintain high service standards.
• Ensure that staff schedules align with flight timings to provide uninterrupted service.
• Communication:
  Act as the communication bridge between the airport, the resort, and external providers.
• Update the resort on guest arrival and departure times to ensure preparedness.

• Address any issues that may arise at the airport, such as flight delays or lost luggage, and ensure that they are resolved promptly.
• Provide alternatives and solutions to guests in case of unforeseen circumstances.
• Reporting and Documentation:
• Maintain accurate records of guest arrivals, departures, and special requirements.
• Report any irregularities or incidents to the Rooms Division Manager or Executive Housemaster.
  
  

QUALIFICATIONS:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred.
• Proven experience in guest services, preferably in a luxury hospitality environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Fluency in English is essential; additional languages are an advantage.
• Ability to handle high-pressure situations with grace and professionalism.
• Familiarity with airport operations and logistics.
• Strong organizational skills and attention to detail.
  
  

WORKING CONDITIONS:

• Seaplane lounge

• Computer, mobile phone, company sim

• Full-time position with flexible hours, including weekends and holidays as needed.
• Requires the ability to stand for extended periods and move between the airport and seaplane lounge
• Willingness to be on-call for any guest-related emergencies.