System Debug Software Engineer

• Own end-to-end issue management across silicon and software programs, from issue sighting through root cause, fix validation, and closure.
• Perform technical debugging, failure isolation, reproduction, and root cause analysis across firmware, BIOS, kernel, drivers, OS, power, platform, and ecosystem component.
• Drive issue resolution across cross-functional teams including validation, development, firmware, architecture, COEs, product groups, and external stakeholders until closure.
• Assess issue exposure, tracking critical blockers, supporting release readiness decisions, and ensuring product quality criteria are met.
• Support customer and field escalations by investigating customer-reported failures, partnering with customer-facing teams, determining impact, and driving corrective actions.
• Hands on debug involving ticket triage, failure history review, lab bring-up, physical inspection, hypothesis validation, and escalation when required.
• Maintain accurate technical documentation including debug evidence, reproduction steps, root cause findings, corrective actions, disposition, traceability, and closure records.
• Manage issue prioritization, program-level exposure tracking, status reporting, metrics, dashboard accuracy, and overall ticket database health.
• Improve engineering efficiency through debug automation, AI-enabled workflows, creation of new skills and agents, tooling enhancements, and process optimization.
• Provide knowledge sharing and best practices across the organization and teams.
• Provide recommendation and fixes to validation test coverage on improvements in log enablement, test content and automation scripts and efficiency improvements which will reduce the initial triage time

• Bachelor’s or master’s degree in computer science (CS), Computer Engineering (CE), Electrical Engineering (EE), or a related engineering field with 5 to 7 Yrs of experience.
• Deep knowledge of operating system architecture, specifically Linux kernel internals (memory management, process scheduling, interrupt handling, and virtual memory) .
• Proficiency with kernel debugger.
• Hands-on experience debugging kernel panics, system hangs, and memory leaks
• Strong understanding of the x86 boot flow.
• Solid background writing, debugging, and patching device drivers (e.g., PCIe, USB/Type-C, Ethernet/NIC drivers, memory controllers)
• Experience with physical hardware protocols: PCIe Gen5/Gen6, I2C, SMBus, eSPI, and SPI
• Cross-Layer Triage: Driving root-cause analysis (RCA) to determine whether a platform failure is caused by a hardware design defect, a BIOS configuration issue, or a driver bug.
• Good understanding of AI to create skills and agents using Claude or copilot and implement for use case needs

*