Field Service Engineer (Technical Service & Sales Support)

Our client, a leading provider of analytical instrumentation and laboratory solutions across Africa, is seeking an experienced Field Service Engineer to provide technical service support while contributing to business growth through sales and customer engagement activities.

This role offers an exciting opportunity to work with advanced analytical technologies, supporting laboratories in pharmaceutical, environmental, food safety, petrochemical, mining, academic, and government sectors. The successful candidate will serve as a key technical representative in the territory, ensuring customers maximize the performance and reliability of their laboratory instrumentation.

• Install, configure, and commission analytical instrumentation, hardware, and software.
• Configure laboratory data systems and instrument control software.
• Coordinate site readiness activities and customer handovers.
• Deliver operational training during installation and implementation.

• Diagnose and repair hardware and software faults on analytical instruments.
• Conduct scheduled preventive maintenance and performance verification activities.
• Escalate complex technical issues and coordinate resolution with manufacturers and technical support teams.
• Ensure service activities are completed according to established procedures and standards.

• Perform calibration, qualification, and verification services (IQ/OQ and related activities).
• Generate accurate, audit-ready service documentation.
• Ensure compliance with customer and industry quality requirements.
• Support regulated laboratory environments and validation activities.

• Provide user training on equipment operation and software applications.
• Support laboratory teams in optimizing the use of analytical instrumentation.
• Deliver practical troubleshooting guidance and technical recommendations.
• Build strong customer relationships through responsive technical support.

• Provide pre-sales technical expertise, product demonstrations, and application support.
• Identify customer needs and recommend suitable instrumentation, upgrades, consumables, and service solutions.
• Generate and qualify new business opportunities.
• Support tenders, quotations, and commercial proposals.
• Promote service contracts and renewal opportunities.
• Share market intelligence and customer insights with commercial teams.

• Maintain accurate service records, reports, and inventory documentation.
• Manage service tools, spare parts, and assigned company assets.
• Ensure timely and accurate reporting of field activities.

• Diploma or Degree in:
  • Chemistry
  • Analytical Chemistry
  • Biochemistry
  • Instrumentation
  • Electronics
  • Or a related scientific or engineering discipline

• Minimum 3 years' hands-on experience servicing and supporting analytical laboratory instrumentation.
• Experience working with several of the following technologies:
  • AAS
  • ICP-OES
  • ICP-MS
  • UV-Vis
  • FTIR
  • TOC
  • GC
  • GC-MS
  • HPLC
  • LC-MS
  • Dissolution Systems
• Demonstrated ability to provide technical sales support and customer-facing service.
• Valid driver's license and passport.

• Experience in both field service engineering and sales support roles.
• Exposure to chromatography and laboratory data management systems.
• Experience working within regulated laboratory environments, including ISO 17025, GLP, or GMP.
• French language proficiency would be advantageous.

• Strong knowledge of analytical chemistry and laboratory instrumentation.
• Excellent troubleshooting and fault-finding capabilities.
• Understanding of networking, software, and laboratory data systems.
• Strong customer relationship management and communication skills.
• Commercial awareness and ability to identify business opportunities.
• Technical report writing and presentation skills.
• Ability to work independently and manage multiple priorities.

The ideal candidate will demonstrate:

• Strong analytical and problem-solving ability.
• Excellent organizational and time management skills.
• Professionalism and integrity.
• Customer-focused mindset.
• Commercial acumen.
• Adaptability and resilience.
• Ability to work autonomously while collaborating effectively with wider teams.

• Frequent travel across DRC and potentially other African markets.
• Work within laboratory and industrial environments, including pharmaceutical, environmental, food safety, mining, academic, and government sectors.
• Occasional work outside standard business hours when required to support customer needs.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.