Assistant Manager / Manager, Estate Management

Nhb - Gateway Westmid

RetailAssistant Store Manager

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Quick Summary

Overview

[What the role is]Support the Senior Assistant Director by managing the National Heritage Board’s (NHB) museum facilities and properties,

Technical Tools

RetailAssistant Store Manager

Support the Senior Assistant Director by managing the National Heritage Board’s (NHB) museum facilities and properties, working with a team of executives and outsourced service providers.

You will supervise and coordinate the outsourced service providers to ensure that day-to-day facilities management, maintenance of systems, service quality and processes are consistently kept at a high standard to support NHB’s operational requirements in an efficient and cost-effective manner.

The role will also work across teams to support NHB’s facility management transformation initiatives, using technology and data to drive continuous improvement in essential services and operations, asset management, quality assurance and sustainability.

Responsibilities

~1 min read

→Support and execute facility management programmes for the Mechanical & Electrical (M&E) systems and services of the buildings

→Implement preventive and predictive maintenance programmes for M&E systems and related works to ensure optimum availability of services

→Manage outsourced vendor and estate operations to improve productivity, efficiency and environmental sustainability

→Monitor the performance of the contracted service providers, including implementing and tracking vendor KPIs, to ensure that works are carried out according to contract specifications

→Use smart technologies and NHB’s Smart Facilities Management System to support continuous monitoring and improvement of FM operations

→Assist in preparing and updating the budget (OPEX & CAPEX) for buildings and M&E systems, and track expenditure

→Support the planning and management of renewable energy projects and green initiatives

→Investigate reported cases of service breakdown, incidents and recommend preventive measures

→Provide technical solutions to internal stakeholders, respond to feedback, and keep management and stakeholders updated on building and facilities activities

Background in Estates and/or Facilities Management, Engineering or related discipline preferred.

Preferably at least 3-5 years of facilities management experience, but applicants without experience are welcome to apply.

[Building Operations & Management] Proven ability to oversee the full spectrum of building operations, including reviewing and approving standards and procedures for M&E systems, drawing up preventive and predictive maintenance policies, and evaluating and resolving non-compliance to regulatory and organisational standards.

[Facilities & Workplace Management] Oversee resolution of operational and maintenance gaps, and manage outsourced services across day-to-day operations and longer-term planning/. Demonstrates knowledge of total facilities management to enable organisational efficiency while minimising operational costs.

[Contracts Management] Strong contract administration skills, including reviewing contract terms for legislative and regulatory compliance, monitoring performance, managing variations with timely approvals, and resolving contractual disputes to prevent disruption to contract execution.

[Procurement] Able to conduct quotation and tender evaluation for non-complex requirements and carry out procurement operations in compliance with government procurement policies and processes.

[Project Management] Able to plan and execute minor works and facilities improvement projects (e.g. minor renovations). Able to manage vendors against agreed timelines and flag potential delays or cost overruns early.

Strong data literacy, able to analyse and interpret operational data.

Good interpersonal and communication skills.

Knowledge of Integrated Facilities Management and BCA regulations, and exposure to sustainability programmes and reporting (energy, waste and water) would be advantageous.