Service Desk Engineer

The ideal candidate will act as the primary point of contact for employees’ IT support needs, enabling productive use of technology and minimizing disruption to daily operations. The role combines technical problem solving with a responsive, service-oriented approach.

• →Provide first-line support and communicate solutions to employees.
• →Install approved applications and configure and troubleshoot PCs, laptops, printers, monitors, docks and peripherals.
• →Prepare equipment and approved access changes for joiners, movers and leavers.
• →Monitor and apply security patches to computers using specialized tools.
• →Log incidents and requests in ITSM; record symptoms and impact and prioritize by agreed service levels.
• →Track and route issues to the appropriate resources.
• →Maintain asset records, track equipment assignments and returns, and prepare devices for approved reuse or disposal.
• →Maintain the computer room, organize cables and coordinate equipment destruction.
• →Maintain and develop knowledge of help desk procedures, products and services.

• Microsoft Windows knowledge (Windows 11, MS Office).
• Basic PC/laptop troubleshooting, peripheral setup, approved software installation and remote support tools.
• Basic directory services (Active Directory or Microsoft Entra ID), user/group administration, password resets, account unlocks and multifactor authentication (MFA).
• Email services knowledge.
• ITSM ticketing, incident/request handling, priorities, service levels and documentation; phishing awareness, safe remote support, least privilege and data confidentiality.
• LAN/WAN networking fundamentals.
• Experience in service desk or help desk support.
• Experience providing internal IT support in a corporate environment.
• IT-related educational background, including technical school.
• Experience supporting office employees, managers, and top management, including users with different levels of technical confidence.
• Fluent in Greek and English.