Senior Payroll Process Executive

Process Operations - Perform end-to-end process execution in accordance with defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). - Handle complex transactions, exceptions, and escalations with accuracy and timeliness. - Review and validate transactions to ensure compliance with policies, controls, and regulatory requirements. - Analyze process-related issues and implement corrective actions to prevent recurrence. - Maintain accurate records, reports, and process documentation. Service Delivery - Ensure consistent achievement of productivity, quality, and turnaround time targets. - Act as the first point of contact for escalated operational issues. - Coordinate with internal stakeholders, customers, and cross-functional teams to resolve inquiries and concerns. - Provide excellent customer service and maintain strong business relationships. Quality and Compliance - Ensure adherence to company policies, standard operating procedures (SOPs), and compliance requirements. - Conduct quality checks and audits on completed transactions. - Support internal and external audit activities by providing required documentation and process explanations. - Identify risks and recommend mitigation actions. Process Improvement - Participate in continuous improvement, automation, and process optimization initiatives. - Identify opportunities to improve efficiency, reduce errors, and enhance customer experience. - Assist in documenting process changes and updating work instructions.- Bachelor's degree in Business Administration, Accounting, Finance, Human Resources, or a related field. - At least 3 years of experience in operations, shared services, payroll, HR, finance, or a related business process role. - Strong attention to detail and ability to maintain accuracy in daily tasks. - Good communication and interpersonal skills. - Ability to analyze issues and resolve process-related concerns. - Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook. - Ability to manage multiple tasks and meet deadlines in a fast-paced environment. - Customer-focused with a strong sense of accountability. - Able to work independently and collaboratively within a team. - Experience in handling escalations, providing process guidance, or supporting team members is an advantage.