Customer Support Assistant

Division Overview:

Motor Vehicle Division’s (MVD) mission is to identify and promote efficient, cost-effective programs that benefit the interests, safety, and well-being of Montana citizens.   This occurs through licensing, registering, and regulating the motoring activities of the public.  MVD is a critical statewide division responsible to the citizens of Montana.  Dedicated staff are committed to public safety through their service, teamwork, and innovation.  MVD has offices across the state, as well as over 60 partner locations.  MVD continually strives to provide responsive and reliable services for a growing population and with an eye toward the future.  If you would like to “Drive Customer Service” with MVD, find out more at https://dojmt.gov/driving/.

 

Job Overview:

The person in the Customer Support Assistant position is an essential team member who works closely with business partners; assists the partners with vehicle titling transactions, and scanning processes.  Manages temporary registration permit error queues. Coordinate training, touch base, and ad-hoc meetings.  Review, research, and respond to customer inquiries. Assist other state agencies with vehicle processes and national titling system status. Receive, verify, and merge vehicle and customer records. Provide responses to national motor vehicle surveys. Captures bureau stats for legislative responses, management reports, and day to day operations. A courteous in-person and phone demeanor as well as understanding public policy and regulations is essential to public service. 

Minimum Qualifications:

·       High school diploma or equivalent

·       2 years experience performing customer service

·       1 year experience working with computerized data systems

·       Other combinations of education and experience may be substituted on a case-by-case basis

 

 

Special Instructions:

 

The selection procedures to be used in evaluating the applicant's qualification may include, but are not limited to an evaluation of the résumé and cover letter, a structured interview, performance test, academic transcripts, reference/background checks and fingerprint checks.

Additional materials, references or information submitted by the applicant, but not requested, will not be considered.

Successful applicant(s) will be subject to:

 

·       Criminal History Fingerprint Check

·       Driving History

 

HOW TO APPLY:

 

To be considered for this position, you must attach a resume at the time of application.

Tip: When attaching your resume, you must mark the attachment as a “Relevant File”.

 

Your Resume: Please include all work experience as well as job duties that demonstrate your qualifications for this position.  Include dates of employment (month & year- start & end) and the reason you left each job.

 

A complete online state application is not required.  To initiate an application, attach the resume to be considered for this position.  Failure to attach résumé will result in an incomplete application that will not be considered further.

 

Only electronic applications will be accepted.  Materials submitted but not requested will not be considered in the selection process.

All documents for Veteran or Disability preference must be received or date stamped by the closing date.  Please submit preference documentation to Terri Christianson at Terese.Christianson@mt.gov via File Transfer Service.

 

To request an accommodation with the application process, please contact the HR office.

Your service is rewarded with competitive compensation and generous State of Montana Benefits.

 

·       Medical, dental and vision coverage

·       Retirement plans

·       Generous paid vacation, sick and holidays

·       Pre-tax Flexibility Spending Accounts

·       Employee Assistance Program

 

 

State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.

 

This Organization Participates in E-Verify.

 

Minorities are under-represented in this position and are encouraged to apply.

 

This position is/may be covered by a Voluntary Employee Beneficiary Association (VEBA).

Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.