Teen Services Division Manager

The Warren-Trumbull County Public Library is seeking a creative and community-minded leader to serve as our Teen Services Division Manager. This full-time position leads the planning, coordination, and delivery of services, partnerships, programs, and community initiatives for teens, including the staff and resources responsible for this work, in the Teen Services Division at the Warren Library.

Essential Duties and Responsibilities

• Directly supervises Teen Services division staff by providing leadership, coaching, mentoring, performance evaluations, and professional development opportunities, and participates in recruitment, hiring, and onboarding.
• Establishes division priorities, workflows, and service standards to ensure effective delivery of library services, and fosters a culture of excellent customer service, accountability, and continuous improvement.
• Monitors and evaluates day-to-day division operations, including circulation, reference, programming, technology assistance, and customer service, and analyzes service trends and community needs to inform decision-making.
• Coordinates, plans, and implements library programs for teens, including system-wide reading challenges, and conducts library events in partnership with library staff and community organizations.
• Develops and maintains the Teen materials collections of W-TCPL libraries within the allocated budget.
• Plans, implements, and oversees outreach, programming, and educational presentations for schools and other community partners serving teens.
• Builds partnerships with community organizations, businesses, schools, and local agencies, and represents the library on community committees.
• Serves as a subject-matter expert in teen services, facilitates system-wide teen programming meetings, and works with the leadership team to develop and implement the library's strategic plan.
• Serves as a key point of escalation for complex public concerns, personnel issues, and operational challenges, and ensures compliance with library policies and safety procedures.
• Ensures efficient use of staff, technology, collections, and operational resources, and oversees facility and technology operations in cooperation with the Facilities and IT Departments.

Qualifications and Requirements

• Master's degree in Library and Information Science (MLIS) from an ALA-accredited library program required.
• Advanced knowledge of teen librarianship, including adolescent behavior, teen literature, and evolving trends in teen culture.
• Progressively responsible managerial experience required.
• Strong organizational skills and the ability to manage multiple projects independently.
• Ability to work a flexible schedule, including evenings and weekends as needed.
• Valid driver's license and the ability to travel to all library locations as needed.
• Experience overseeing library operations in a public library setting preferred.
• Experience offering programs, outreach, and services to teen library users in a public library setting preferred.

Compensation

• Starting salary: $28.87/hour ($60,049 annually)

Benefits

• Health insurance with employer HSA contribution
• Life insurance
• Ohio Public Employees Retirement System (OPERS):
  • 10% employee contribution, 14% employer contribution
• 13 Paid Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Continuing Education Opportunities

How to Apply: Apply online directly through the Library's careers website, https://wtcpl.bamboohr.com/careers.

Position will be open until filled.