Remote French Bilingual Support Engineer – Central Canada

Canadafull-timemid

Customer SupportSupport Engineer

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Quick Summary

Key Responsibilities

Use knowledge-based support platforms to troubleshoot and resolve complex client issues,

Requirements Summary

Use knowledge-based support platforms to troubleshoot and resolv

Technical Tools

Customer SupportSupport Engineer

Responsibilities

~1 min read

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Minimum 3 years experience as a support engineer or similar role
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Proven experience in troubleshooting and problem solving
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Honed analytical skills
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Fluent and professional oral and written English and French
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Background with relational databases, SQL scripting
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Analysing application and server logs
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Excellent customer-facing skills and follow up
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BSc in Computer Science or related field

Desired skills/experience
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Experience of using AI in daily operations
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Knowledge and use of: XML, HTML 5, Java, JavaScript, JSON, SSO
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Familiarity using iOS
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Atlassian Suite (Confluence / JIRA / Bitbucket)
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Familiar with Salesforce or similar tech support management system
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REST, Freemarker, XSL-FO (FOP), Git, CSS3
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Microsoft Office
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Familiarity with user acceptance testing
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AWS, microservices
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Understanding of Security, Public key infrastructure

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.