VP Investor Relations - Pomona

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Founded in 1994 by Michael Granoff and Fran Janis, Pomona Capital is an international private equity firm with approximately $20 billion in aggregate capital commitments across its flagship funds, separately managed accounts and retail fund for individual investors. In 2000, Pomona entered into a strategic partnership with the former US insurance and asset management arm of the ING Group, now Voya Financial Inc (“Voya”). Pomona is a wholly-owned subsidiary of Voya.

Pomona’s team of approximately 50 is headquartered in New York City, with additional offices in London and Hong Kong. The investor relations team is made up of 9 professionals and is led by Vivian Flynn, Head of Investor Relations and Capital Raising.

We are seeking a detail-oriented, proactive Client Service Specialist (Vice President) to join our growing Investor Relations team. This role is ideal for someone building a career in private equity investor relations and client service. The position focuses on the operational and administrative aspects of investor communications and maintaining relationships, including investor account coordination, CRM upkeep, presentations, and due diligence support.

You will work closely with the Head of Investor Relations, other members of the IR team, and the broader Pomona team to execute critical client service functions and ensure a seamless investor experience.

Position: Vice President | Client Service Specialist

Location: New York, NY

Report To: Managing Director & Head of Investor Relations & Capital Raising

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• Lead and support the administrative process for investor transfers and wire updates.

• Coordinate documentation collection, verification, and input with internal stakeholders, including Legal and Compliance.

• Monitor the general Investor Relations email inbox and respond to incoming messages.

• Draft and send timely, accurate, and professional responses to routine investor inquiries.

• Log all relevant correspondence and follow-ups in the CRM.

• Maintain and update investor records, contact details, and activity logs in the firm’s CRM system (Dynamo), ensuring accuracy and consistency.

• Track all investor interactions, requests, and key deadlines to support effective relationship management.

• Lead and assist in completing standard due diligence questionnaires and requests for proposals.

• Coordinate responses across internal teams including Legal, Compliance, Marketing, and Investments.

• Maintain the RFP response library and templates to ensure up-to-date, high-quality materials.

• Ensure submissions meet formatting, branding, and quality standards and are delivered on time.

• Assist in creating, formatting, and updating investor presentations, pitchbooks, and internal reports in PowerPoint and Excel.

• Help prepare meeting materials and coordinate logistics for investor meetings, roadshows, and events.

• Work cross-functionally with teams across the firm including Legal, Compliance, Fund Accounting, and Investments, to ensure a coordinated and responsive approach to investor needs.

• Bachelor's degree in Finance, Business, Communications, or a related field.

• At least 5 years of relevant experience in investor relations, client services, RFP writing, or financial operations.

• Knowledge of asset management, private equity, or alternative investments is preferred.