Co-op Student

Canada·Torontomid

Other

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Quick Summary

Overview

We are a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.

Technical Tools

Other

We are a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.

About the Role

~1 min read

We’re looking for a Co-op Student for End User Support to join our IT team on a 6-month Temp- Fulltime contract.

Location: GTA

Work Type: Hybrid (3-4 days in office)

In this role, you’ll be the first point of contact for internal employees, delivering high-quality technical support and an exceptional user experience. You’ll work closely with IT and engineering teams to resolve issues efficiently while meeting established service levels.

Responsibilities

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→Provide white-glove technical support to end users, both onsite and remotely
→Act as the primary point of contact for IT incidents, service requests, and user inquiries
→Install, configure, and support Windows and macOS laptops, mobile devices, and corporate IT applications
→Manage and prioritize support tickets to meet Service Level Agreements (SLAs)
→Document issues, resolutions, and updates in the service management system
→Collaborate with IT and engineering teams to resolve escalated issues
→Create and maintain support and procedural documentation
→Provide end-user guidance and training when required
→Support device lifecycle activities including onboarding and offboarding
→Follow IT security policies and best practices
→Deliver excellent customer service aligned with company values

Diploma or degree in Computer Science, Information Technology, or equivalent experience
Experience supporting Windows and macOS environments
Strong understanding of computer hardware and mobile technologies
Working knowledge of virtualization technologies
Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Familiarity with Zoom meetings and collaboration tools
Basic understanding of Active Directory, Microsoft 365 Admin Center, and Okta
Exposure to IT Service Management (ITSM) tools
Strong communication and customer service skills
Excellent organizational and problem-solving abilities
Interest in AI & Emerging Technologies
Interest or hands-on experience using AI-based assistants or productivity tools
Basic understanding of how AI systems such as large language models work
Curiosity about applying AI to improve IT support processes, documentation, automation, and user experience

What We Offer

~1 min read

You’ll work with a collaborative IT team, gain hands-on experience in a modern enterprise environment, and have the opportunity to contribute ideas that improve the end-user experience.

For a career where you can drive our business and shape your future, apply now.

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.