Public Service Assistant

The Warren-Trumbull County Public Library is seeking a friendly, patient, and service-minded team member to serve as a Public Service Assistant in the Eastwood Division, located inside the Eastwood Mall. This part-time position helps library users of all ages and abilities find information, use library materials and technology, and feel welcome in their library.

Position Summary

The Public Service Assistant provides public service (including circulation, general reference, and readers' advisory) in a public library.

Essential Duties and Responsibilities

• Provides welcoming public service at the circulation and service desks, including registering borrowers, checking materials in and out, emptying book drops, placing holds, and collecting payments.
• Sorts and shelves materials, reads shelves to ensure materials are in their correct place, pulls holds and collection lists, processes Search Ohio and other ILL requests, and cleans and inspects incoming materials, including minor repairs.
• Provides general information about library services, answers general reference and readers' advisory questions, and refers more advanced questions to librarians and associates.
• Assists the public with public computers, online catalog terminals, printing, faxing, mobile printing, scanning, and public use photocopiers; troubleshoots minor hardware and software issues; and elevates issues for technical service as appropriate.
• Assists the public with digital resources, including library apps, websites, platforms, and databases, on a variety of devices.
• Answers the telephone, assists in opening and closing the building and service points, counts money and balances the cash drawer, and checks meeting and study rooms after use.
• Applies and enforces library policies, maintains the physical appearance of the location, and keeps accurate records and statistics.
• Sets up displays and bulletin boards, and may assist with library programming, program registration, and community outreach.

Qualifications and Requirements

• High school diploma or equivalent required.
• Proficiency in learning and using a wide range of computer programs, systems, and applications, with basic computer troubleshooting skills.
• Strong analytical and communication skills, with the ability to tailor information to each user's needs and level of understanding.
• Warm, welcoming demeanor, with patience and sensitivity in assisting library users of all ages and abilities.
• Ability to accurately handle financial transactions, including making change and balancing a cash drawer.
• Strong organizational skills and attention to detail, including the ability to sort and alphabetize materials accurately.
• Ability to work independently and follow written and verbal instructions.
• Ability to work a flexible schedule, including evenings, weekends, and other assigned hours as required.
• Ability to frequently lift, carry, push, or pull library materials and equipment weighing up to 40 lbs., with frequent walking and prolonged standing.
• Customer service experience highly desirable.

Compensation

• Starting hourly rate: $14.24/hour
• Position is part-time, scheduled for 20 hours/week

Benefits

• Ohio Public Employees Retirement System (OPERS):
  • 10% employee contribution, 14% employer contribution
• 13 Paid Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Continuing Education Opportunities

How to Apply: Apply online directly through the Library's careers website, https://wtcpl.bamboohr.com/careers.

Position will be open until filled.