Assistant Director of People Operations - Workforce Solutions

SummaryThe Assistant Director of People Operations over the workforce services programs plays a critical leadership role in managing day-to-day operations, ensuring compliance, and fostering a great workplace culture. Serving as the primary investigator for internal workplace matters, this position acts as a strategic coach to City departments regarding policy application and dispute resolution. Additionally, the Assistant Director acts as the designated backup Civil Service Director.  Salary for this position is dependent upon qualifications. Essential Duties & Responsibilities Manages key HR functions, providing direction, mentorship, and performance evaluations for the People Operations (PO) Generalists, Talent Acquisition Coordinator, and PO Records Assistant Leads a team of direct reports to execute workers' compensation, medical leave compliance, civil service testing process, records management, and talent acquisition programs Coaches team members and serves as the primary escalation point for complex HR inquiries Oversees workforce services programs, workflows, compliance processes, and lifecycle management to optimize productivity Analyzes and standardizes documented procedures and processes to continuously improve operational efficiency and effectiveness Conducts thorough, objective, & legally compliant investigations into employee misconduct, grievances, harassment, discrimination, and policy violations. Prepares investigation reports, analyzes root causes, and presents actionable corrective recommendations to leadership. Serves as a trusted advisor for department leaders and supervisors to providing strategic coaching on employee relations, policy application, performance management, and corrective actions Recommends workshops focused on employment law, policy enforcement, effective feedback, and culture building. Serves as backup to Civil Service Director including overseeing the administration of competitive exams, the certification of eligibility lists, promotional exams, and commission meetings. Maintains a deep operational knowledge of civil service rules, statutory regulations, and agreements Assists in the preparation and management of the annual budget Oversees department operations and assumes leadership responsibilities in the absence of the Director Continues to enhance employment law knowledge and employee relations skills  Ensures the departmental adherence to regulations, City policies, procedures, and safety guidelines Performs other duties as assigned Minimum Qualifications Combination of education and experience equivalent to a Bachelor’s degree in Human Resources Management, Business Administration, or a related field Five (5) years of human resources experience, with a focus on employee relations and investigations Four (4) years of experience in people leadership or related management role Proven track record of managing sensitive, high-stakes internal investigations from intake to resolution. Exceptional communication skills, with the ability to deliver difficult feedback  High emotional intelligence, exceptional investigative skills, and the ability to maintain strict confidentiality Certifications and Licenses Current certification PHR, SPHR, SHRM-CP, SHRM-SCP or equivalent  Valid driver’s license Preferred Qualifications Experience in both municipal/county government and private section human resources field Salary DOQ