Part-Time Customer Service Representative - Kelowna

Canada·Kelownamid

Customer Support SpecialistCustomer

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Quick Summary

Requirements Summary

00 a.m. and 8:00 p.m., with typical shifts consisting of 4-hour and/or 8-hour shifts.

Technical Tools

Customer Support SpecialistCustomer

This position typically averages 16 to 20 hours per week, depending on operational requirements and employee availability. Our Kelowna office hours are 8:00 a.m. and 8:00 p.m., with typical shifts consisting of 4-hour and/or 8-hour shifts.

Successful candidates should be available to work:

Weekdays
Weekends
Holidays
Extended shifts as required to support service delays

While flexible availability is preferred, priority consideration may be given to candidates who are available to work weekday evening shifts (4:00 p.m. to 8:00 p.m.) and weekends.

What We Offer

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✓Hourly Rate: $18.25/hour + annual increases

✓Discounted and standby travel throughout Alberta and British Columbia

✓Work-life-friendly hours with no scheduled night shifts

✓Employer-paid parking

✓Employee Assistance Program (EAP)

✓Supportive team environment

✓Build your experience with a trusted transportation brand

Responsibilities

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→Assist customers in person, over the phone, and online.
→Book, modify, and manage passenger reservations.
→Support passengers with ticketing, check-in, boarding, luggage, and travel inquiries.
→Process customer transactions and maintain accurate records.
→Provide information regarding schedules, fares, policies, and service updates.
→Communicate service disruptions, delays, and schedule changes to passengers.
→Verify passenger manifests and assist with safe, efficient departures.
→Work closely with Drivers, Dispatch, and Operations teams to support daily service delivery.
→Respond professionally to customer concerns and unexpected situations.
→Maintain a clean, organized, and welcoming customer service environment.
→Complete administrative and operational tasks as required.
→
Assist with the safe handling and movement of passenger luggage and parcels as required.

A positive, friendly, customer-first attitude and a passion for helping people.
Strong communication, interpersonal, and conflict-resolution skills.
The ability to remain calm, professional, and adaptable in a fast-paced environment.
Strong organizational skills and attention to detail.
Confidence using telephones, computer systems, CRM & reservation platforms, and Microsoft Office applications.
The ability to work independently and collaboratively within a team environment.
Reliability, accountability, and professionalism.

Requirements

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Preference may be given to candidates whose experience and qualifications align with the preferred qualifications listed.

Customer service experience in transportation, travel, hospitality, tourism, retail, call centres, or another customer-facing environment.
Experience using reservation, booking, ticketing, or customer management systems.
Bilingual (English/French) communication skills.
Open and flexible availability to support operational needs.
Experience working in the airline, travel, transportation or hospitality industry.

Candidates must be legally entitled to work in Canada and maintain valid authorization to work throughout the duration of their employment.
Successful completion of a criminal background check is required as a condition of employment.
Ability to safely perform the physical requirements of the position, including lifting and handling items weighing up to 50 lbs (23 kg).

Keolis is one of the world's leading transportation companies, operating public transit, motorcoach, airport shuttle, paratransit, and rail services across 13 countries. In Canada, nearly 2,000 employees help connect communities through safe, reliable, and customer-focused transportation services. At Keolis Canada, we believe great service starts with great people, which is why we focus on safety, teamwork, professional growth, and exceptional customer experiences.