Zone Manager

POSITION REQUIREMENTS:
• Demonstrated selling experience in a fast paced, service oriented retail setting; excellent
understanding of the company standards, processes policies and practices
• Demonstrated ability to train, coach and mentor a team of sales associates on customer service and
standards, processes policies and practices
• Demonstrated ability to provide supervisory guidance to a team and instill trust
• Supervisory work; significant interpersonal relationship skills
• Must be able to perform a 45- hour minimal weekly work schedule
DUTIES AND RESPONSIBILITIES:
• Put the customer first at all times (internal and external)
• Be a best in first class service role model and champion by providing on the job training & guidance to
sales associates consistent with company practices, including recognition of FCS monthly recognition
for above and beyond service
• Foster and role model an excellent employee experience where quality & engagement are promoted
through the store
• Create and maintain good working relationships with fellow associates
• Ensure consistency of store associates' performance and deliverables through application of timely
coaching & performance management practices (including appropriate progressive discipline where
applicable), in consultation with the AM where appropriate. Be able to resolve complex customer
service issues and escalate as required
• Maintain store appearance with respect to merchandising, housekeeping and maintenance standards
consistent with visual merchandising guidelines
• Where required, be efficient and accurate with receiving, merchandising initiatives, product returns,
POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates,
management and LP as applicable in a timely manner
• Where required, completion of store schedules and store payroll processes
• Follow company policies and procedures and maintain a safe working environment
• Key Holder (open and close store), where required

Paradies Lagardere is an equal opportunity employer, we are committed to diversity, inclusion and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability or any other protected status. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experience. The company is committed to offering reasonable accommodations to job applicants with disabilities.