Service Delivery Technician

• Location: Salt Lake City, UT (on-site), with about one month of travel to Elko, NV
• Schedule: Monday–Friday
• Duration: 6 months minimum
• Start Date: On or around December 1, 2026
• Openings: 1
• Pay: In the $28.50/hour range, but depends on experience

• →Provide white-glove technical support to executives, senior leadership, VIP users, and other high-priority stakeholders
• →Manage incidents, service requests, problems, and escalations through the client’s ITSM platform
• →Independently diagnose and resolve hardware, software, and connectivity issues
• →Troubleshoot basic network issues, including TCP/IP, DNS, DHCP, and VPN connectivity
• →Balance competing priorities in a fast-paced environment while keeping users informed
• →Deliver a consistently positive, professional end-user experience

• 3–5 years of experience in IT support or IT operations
• Strong understanding of IT service management processes, including incident management, service request fulfillment, problem management, and escalation
• Hands-on experience with an ITSM platform (e.g., ServiceNow, Jira Service Management, or similar)
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, and basic network troubleshooting)
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent verbal and written communication skills
• Poise, discretion, and professionalism when supporting senior executives
• Ability and willingness to travel to Elko, NV for about one month
• Authorization to work in the U.S. without current or future visa sponsorship



Turner Staffing Group connects skilled professionals with leading companies in the mining and natural resources industries. Hires work as TSG employees on assignment with our client partners.