Incident Response Specialist

First Responder Protective Services (FRPS) is hiring full-time Incident Response Specialist in the Frisco, TX area for a  24/7 Monitoring Center supporting approximately 4,000 locations throughout the United States.

This position is responsible for monitoring alarm activity, surveillance systems, and incoming incidents while coordinating responses with clients, emergency services, and designated personnel. Work environment involves sitting across multiple computer screens displaying real time CCTV video footage from multiple sites. 

• →Monitor alarm systems in real time, evaluate alarm activity, and determine whether incidents are valid alarms, false alarms, or require additional investigation before taking appropriate action.
• →Continuously monitor CCTV camera feeds, alarm platforms, and other electronic monitoring systems to identify suspicious activity, verify alarm events, and maintain situational awareness across multiple client locations.
• →Dispatch appropriate personnel or emergency responders when required.
• →Maintain accurate incident logs and communication records.
• →Follow established escalation procedures for critical events.
• →Communicate professionally with clients, field personnel, emergency responders, and internal staff.
• →Monitor multiple locations simultaneously while maintaining accuracy and attention to detail.
• →Protect confidential client and operational information.

• 9:00PM-5:30AM; Thursday & Friday off

Must be available to work nights, weekends, holidays, and other scheduled shifts in a 24/7 operations environment.

• Texas Alarm Systems Monitor License (or ability to obtain before employment)
• Excellent verbal and written communication skills
• Strong computer skills with the ability to navigate security software applications simultaneously
• Ability to multitask in a fast-paced monitoring environment
• Strong attention to detail and sound decision-making skills
• Ability to remain calm and professional during emergency situations
• Dependable attendance and reliability
• Ability to maintain strict confidentiality

Candidates with experience in the following environments are highly encouraged to apply:

• Alarm Monitoring Centers
• Loss Prevention
• Emergency Communications Centers
• 911 Dispatch
• Public Safety Communications
• Military Operations Centers
• Emergency Management
• Call Centers handling emergency or critical incidents
• Operations or Command Centers

• Year 1: Up to 56 hours (7 days)
• Year 2: Up to 80 hours (10 days)
• Year 5+: Up to 120 hours (15 days)

First Responder Protective Services is an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.