Manager, Implementations

"You’ll be the leader who builds a high-performing delivery team, champions tailored MasterMind workflows, and guides both your people and your customers across a confident go-live."

• Coach and cultivate talent: Provide hands-on coaching, professional mentorship, and regular weekly touchpoints for direct reports (Implementation Managers and Implementation Specialists).
• Drive execution quality: Ensure direct reports are equipped to learn, execute, and troubleshoot solution-specific configurations, providing guidance and oversight to drive operational quality and consistency.
• Lead project teams: Serve as an accountable leadership voice across active implementation projects, guiding team dynamics and speaking authoritatively to overall implementation health and progress.
• Support team-client alignment: Support Implementation Leads and Specialists on connecting with client business stakeholders to translate end-user processes into MasterMind workflows.

• Define discovery & future state: Partner with Senior and Engagement Managers to set discovery strategies tailored to client objectives, evaluate current-state operations, and establish shared ownership of agreed-upon future-state processes.
• Lead solution reviews & sign-offs: Direct MasterMind demos, lead discovery sessions during the SCAP phase, and drive internal and external solution reviews with leadership to secure workflow sign-off from client executives.
• Maintain core implementation deliverables: Own critical project artifacts, including maintaining the Requirements Traceability Matrix (RTM), capturing Data Dictionary Terms (DDT), defining user roles and scopes, and establishing data migration strategies.
• Drive change management: Champion implementation change management strategies, recommending industry best practices, practical workarounds, and configuration approaches.

• Serve as line-of-business SME: Act as the authoritative MasterMind functional expert across core workflows (including Asset, Brokerage, IMDL, and Back Office operations), providing expert-level responses throughout active implementations.
• Validate solutions against use cases: Act as a MasterMind solution advocate to challenge and validate configured workflows against real-world client use cases, ensuring adequate testing and deliverable quality.
• Bridge the gap to Product: Maintain intimate knowledge of product roadmap timelines, identify product gaps during implementations, and collaborate closely with Product teams to prioritize items, escalations, and fixes required for go-live.

• Formulate cutover & migration plans: Create and present recommended client migration paths, go-live strategies, and cutover approaches.
• Protect business readiness: Inform burndown tracking and risk identification on business readiness inputs, driving incremental business validation and UAT workflow sign-offs.
• Execute through hypercare: Lead and execute configuration tasks (DDT, roles, scopes, data migration) across UAT and production cutover, supporting Engagement teams throughout hypercare before account transition.

• Demonstrated track record managing and developing software delivery professionals (Implementation Managers, Specialists, or Leads) within enterprise SaaS or technical implementation environments.
• Deep functional expertise in enterprise software implementation, configuration, and data migration across complex operational setups.
• Extensive domain knowledge in transportation, logistics, or supply chain technology (Asset workflows, Brokerage, IMDL, or Back Office processes).
• Proven experience partnering with client business stakeholders and key decision makers as a trusted advisor to optimize operations.

• Empathetic, accountable leadership: A dedication to employee growth, regular mentorship, and building consistency across a high-performing implementation team.
• Functional process analysis: The ability to deconstruct complex, current-state transportation processes and translate them into effective MasterMind system workflows.
• Executive presence & facilitation: Strong communication and discovery-facilitation skills to direct demos, lead solution reviews, and align client executives with internal teams.
• Proactive risk mitigation: A sharp instinct for identifying project and business readiness risks early, with the ability to define sound workarounds and drive change management.

• Your team grows and executes consistently: Direct reports have steady coaching, receive weekly support, and execute solution-specific configurations with high quality and minimal rework.
• Workflows achieve formal sign-off: Client leadership completes discovery, validates UAT milestones, and signs off on future-state workflows with complete confidence.
• Product gaps are managed proactively: Functional gaps are surfaced early and prioritized with Product, ensuring no unresolved product blockers impact go-live.
• Cutovers launch cleanly: Recommended migration and cutover plans execute on schedule, leading to smooth business readiness, stable hypercare, and successful account handoffs.

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