Workforce Development and Outreach Specialist

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

Major Duties and Responsibilities:

• Coordinate recruitment and hiring processes for workforce development programs, including required documentation and employment procedures.
• Facilitate onboarding for new hires by coordinating required paperwork, verifying hiring documentation, and ensuring completion of onboarding procedures, working closely with the Talent Acquisition Team.
• Coordinate the hiring process for the Career and Training Academy. Working closely with internal and external partners to ensure each cohort is successfully on-boarded and transitioned within the respected division. Coordinate the annual cohort graduation for program participants.
• Coordinate and organize departmental business meetings, collaborating with internal teams and external partners to ensure all meeting materials and logistics are prepared in advance. Develop and compile PowerPoint presentations, departmental service awards, employee recognition, and divisional highlights for scheduled meetings. Collaborate with key stakeholders to gather updates, verify information, and ensure presentations and recognition materials are accurate, professional, and aligned with meeting objectives.
• Coordinate and manage the formal Job Shadowing Program, supporting CLT’s Strategic Principle of Employee Success by promoting employee development, engagement, and career exploration. Collaborate with internal departments and program partners to communicate program requirements, clarify responsibilities, and ensure consistent coordination. Plan and oversee quarterly program logistics, including scheduling, participant coordination, communications, and preparation of required materials. Ensure partners remain informed of program timelines, expectations, and requirements to support seamless implementation and a positive job-shadowing experience.
• Assist with coordinating the logistics for Workforce Development and Outreach events and initiatives both internally and externally. This includes internal purchases, contacting employers, working with internal divisions, tenant partners, city, and county resources.
• Perform other duties and assignments as assigned by the Workforce Development and Outreach Manager.

High school degree or equivalent with three years of relevant experience, or 2-year college degree with one year of relevant experience, or a bachelor's level degree

Preferred Qualifications:

Bachelor’s Degree from an accredited college or university is strongly preferred. Major coursework should be in Human Resources, Communication, Higher Education, Business, or a related field of study.

Knowledge, Skills & Abilities:

• Proficiency with Microsoft Office Software (Word, Excel, PowerPoint, Publisher).

• Skills to manage time well and keep work organized in an effective manner.

• Skills to prepare and present clear and concise reports, correspondence, and other written materials.

• Proficiency with incorporating the use of technology to develop presentations.

• Express ideas effectively, both orally as well as in writing.

• Identify and analyze problems and identify possible solutions in support of established goals.

• Identify and effectively respond to issues, concerns, and needs.

• Work independently as well as a team member with diverse workgroups.

• Maintain effective working relationships with co-workers, other City and County departments, and the public, representing both the Airport and City of Charlotte in a positive and professional manner.
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships

• Performing a variety of duties, often changing from one task to another of a different nature

• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios

• Providing excellent customer service

• Organization and time management

• Collaboration and teamwork

• Troubleshooting and problem-solving techniques
• Meet schedules and deadlines of the work

• Understand and carry out oral and written directions

• Accurately organize and maintain paper documents and electronic files

• Maintain the confidentiality of information and professional boundaries

• Communicate clearly and concisely in written and verbal communication

• Reconcile accounts

• Collaborate with other teams

• Conduct research, prepare accurate records and reports

Additional Information:

• Standard business hours apply, Monday through Friday within a hybrid work policy. Work is occasionally required outside of business hours for meetings, special events, site visits, and emergencies/urgent matters.
• Successful candidate must hold valid driver’s license and the ability to obtain and maintain a City of Charlotte driving permit.
• Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.