Customer Care Specialist

The Customer Care Specialist provides an initial point of contact for representatives, distributors, and direct customers to resolve inquiries which include, but are not limited to: order processing, tracking shipments, expediting deliveries, preparing sales agreements, checking product availability and answering basic questions about products.

This is a great opportunity for someone who enjoys working individually and collaboratively, staying on top of tasks, and making a meaningful impact across teams and projects. Below are some key responsibilities of the role.

• →Providing high quality support and great customer experience by creating and nurturing relationships with customers and channel partners
• →Managing multiple priorities simultaneously including phone calls, order entry, online chat, email and responding to sales team member questions/requests
• →Receiving and processing orders from customers and channel partners for shipment from designated manufacturing plants
• →Obtaining and extracting order information and providing customer service management with data; running Customer Experience reports for sales management and/or target accounts
• →Providing information concerning product availability and pricing
• →Work in partnership with accounts in their customer portal
• →Coordinating activities with Engineering and Operations for products to ensure proper quantities and delivery; maintaining and communicating backlog reports for designated targeted accounts
• →Collaborating with and maintaining effective working relationship with Applications Engineers, Area Sales Managers, Business Analysts, Business Development Managers, Management, etc. to assist the customer in any way possible
• →Processing returns requests, expedite requests, special price agreements, and trial orders for the sales channel
• →Working closely with Distribution Warehouse staff and Materials Handlers to ensure shipments are prepared and shipped as scheduled
• →Maintaining knowledge of Banner’s sales systems and processes
• →Other duties as assigned

• →This position has no direct supervisory responsibilities.

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities.

• 3 or more years of experience in a customer service or related role
• Experience using multiple sources for research
• Intermediate knowledge and experience using Microsoft Office Suite programs
• Offers an exceptional customer experience from start to end with clear and concise verbal and written communication
• Takes initiative and is a great team player
• Ability to be flexible when needed and takes ownership of their work
• Ability to work under pressure and meet deadlines to maintain great business relationships

• Experience working with inventory, special pricing agreements, Return Merchandise Authorization, and order management activities
• Experience working with end-users, manufacturers’ representatives, distributors, and sales managers
• Strong understanding of Oracle EBS

The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to support individuals with disabilities.

• Sit for up to 8 hours per day.
• Continuous movement, walking, or standing.
• Exposed to a computer screen for extended periods
• May require repetitive motions such as utilize a computer mouse, keyboard, computer, and other standard office equipment.
• Communicate with others frequently.

The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this job.

• Corporate office environment – indoor and climate-controlled

If you excel in a dynamic, collaborative environment and are looking for meaningful challenges and opportunities to grow, you’ll find a great fit here. Banner Engineering is a premier employer headquartered in MN, offering competitive compensation, comprehensive benefits, and opportunities for professional development as we rapidly grow in the Industrial Automation industry.

Banner Engineering is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.

Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V

This job description reflects management’s assignment of key responsibilities;

it does not prescribe or restrict the tasks that may be assigned.