Client Support Consultant II- Tax

• →At least 7 years of experience in a customer service environment, with proven ability to produce positive results
• →A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
• →At least 5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
• →Bachelor's Degree is required; equivalent in education and experience considered

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• →Strong client relationship building skills
• →Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• →Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
• →The ability to learn and apply basic concepts in new and more complex situations Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP
• →Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
• →Proficiency in the latest web technologies and working knowledge of various operating systems
• →A history of successful performance in one of the following operational, implementation or client service positions: Coordinator/ Specialist/ Tax Service Coordinator/Account Executive
• →The ability to collaborate and work in a team environment as well as work independently while making sound decisions
• →Good knowledge of industry tools
• →Excellent analytical and time management skills
• →Negotiation and problem solving skills
• →Excellent communication skills - both verbal and written including strong skills in persuasion and motivation